What are the responsibilities and job description for the Operations Coordinator, Works position at Chrysalis?
Job Summary
The Operations Coordinator, Works performs tasks integral to supporting the CE department, which employs 230 clients weekly as part of a transitional jobs program. This position will have client and customer interaction and will require the ability to use independent judgment. This is a fast-paced function of the department that requires exceptional organizational skills, extensive multi-tasking across different projects, as well as seamless coordination of shared duties with colleagues.
Duties and Responsibilities to include but not limited to
Client Support and Guidance
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.
The Operations Coordinator, Works performs tasks integral to supporting the CE department, which employs 230 clients weekly as part of a transitional jobs program. This position will have client and customer interaction and will require the ability to use independent judgment. This is a fast-paced function of the department that requires exceptional organizational skills, extensive multi-tasking across different projects, as well as seamless coordination of shared duties with colleagues.
Duties and Responsibilities to include but not limited to
Client Support and Guidance
- Provide feedback and mentorship to clients in respectful, supportive, and effective manner
- Maintain databases, including a case management database (Salesforce) and employee files
- Review employee performance information and support colleagues in making consistent decisions in line with policies and overall objectives of the transitional jobs program
- Support programmatic initiatives
- Review and log client timecards on weekly basis for accuracy and completeness
- Enter and submit customer data in a timely and effective manner
- Work closely with Field Supervisors to troubleshoot a variety of issues to ensure safe and effective operations
- Place orders for, monitor inventory of, and distribute maintenance supplies and equipment for large street maintenance business and miscellaneous projects
- Adhere to all Chrysalis Enterprises policies and procedures
- Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics
- Other duties as assigned
- Strong organizational skills, including effective time management and the ability to work and make decisions independently
- Ability to multi-task and prioritize appropriately yet maintain flexibility
- 1-2 years administrative experience preferred
- Self-starter with "can do" attitude and initiative
- Required computer skills including but not limited to: MS Office suite, Internet
- Preferred computer skills: CRM/database management
- Excellent verbal and written communication skills
- Interact with clients, customers and colleagues with diplomacy and tact
- Maintain confidential information and exercise discretion
- Willingness to work flexible hours depending on business needs
- Passion for Chrysalis's mission
- Ability to lift up to 25 lbs.
Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ community.
