What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Chuck's Auto Parts Solutions?

Are you ready to bring your A-game to a fast-paced, customer-focused environment where no two days are the same? Chuck's Auto Parts Solutions is on the hunt for a superstar Customer Service Representative to help us deliver amazing service while keeping our operations running smoothly.

About Us

Chuck's Auto Parts Solutions is a lively, family-owned salvage yard in PA that's been rocking the car parts world since 1972. We are NOT a junkyard - we are so much more. We're all about providing top-quality used, remanufactured, and new car parts, and we take pride in being a game-changer in the industry.

Our vibe? High energy, fun, and fast-growing.

Our values? Accountability, Dedication, Excellent Communication, Motivation, Professionalism, and Teamwork.

Our mission? To give every customer the BEST experience in the recycled parts industry.

Our vision? To create opportunities and success for everyone involved.

If you're ready to be part of something awesome, keep reading!

Requirements

What You'll Be Doing

Customer Rockstar Duties

Keep customers happy by answering overflow calls from Retail, Wholesale, and Operator lines, ensuring they're connected to the right sales team member faster than you can say "used auto parts!"
Be the go-to rep for our Driver Line, solving problems and spreading good vibes.
Create RMAs (Return Merchandise Authorizations) when needed - because mistakes happen, but you're here to fix them!
Approve small credits or redirect drivers to the right salesperson - no sweat.
Give new customers the warmest welcome by calling them with a friendly script, making sure they have everything they need to get started.

Data Wizardry

Enter Motor Vehicle Records (MVR) of purchased vehicles into our system daily.

Double-check nightly updates for data feeds and give a heads-up if something looks off.

Keep the Customer Activity Report updated to track sales and capture new emails for the marketing team.

Title Champion

Process monthly salvage titles like a pro and send them to PennDOT.

Sign and slap stock numbers on vehicle titles with authority.

Team Player Moves

Attend weekly Accounting L10 and Marketing L10 meetings - because teamwork makes the dream work.

Lend a hand to the Marketing Team and Business Development crew with cool projects whenever you've got time.

System Mastery

Use our system to manage work orders, marking them as staged and completed like the boss you are.

Confirm invoices for delivery and wrap up routes using the driver panel.

What You Bring to the Table

People Skills : You know how to make people feel heard, happy, and cared for.

Tech Savvy : Navigating systems? No problem - you've got this.

Detail-Oriented Dynamo : Your sharp eye keeps everything running smoothly.

Team Spirit : You love being part of a team that wins together.

Why Join Us?

At Chuck's Auto Parts Solutions, we're more than coworkers - we're family. You'll work in a fun, fast-paced environment with a supportive team that values your ideas and efforts. Plus, you'll be helping us keep the world green by giving car parts a second life.

Ready to jumpstart your career? Apply now and let's crush it together!

Salary Description

16-$20 an hour based on experience

Salary : $16 - $20

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CUSTOMER SERVICE REPRESENTATIVE

What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Chuck's Auto Parts Solutions?

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