What are the responsibilities and job description for the Front Office Team Leader position at Chumash Enterprises?
Job Summary:
We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Chumash Enterprises. As a key member of our front office operations, you will be responsible for ensuring seamless customer service delivery, managing day-to-day front desk operations, and leading a team of dedicated professionals.
About the Role:
This is an exciting opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. You will be working closely with our hotel management team to drive business growth, improve operational efficiency, and maintain high standards of quality.
Key Responsibilities:
- Lead by Example: Set high standards regarding your work and working environment, develop quality standards, and continuously evaluate performance, products, and procedures.
- Serve with Excellence: Provide exceptional customer service, ensuring that all guests receive a warm welcome, efficient check-in, and personalized attention throughout their stay.
- Manage Day-to-Day Operations: Supervise the front desk team, ensuring that all tasks are completed to the highest standard, and that the front entrance, front desk, and public areas are clean and organized at all times.
- Maintain Security and Confidentiality: Ensure the security and confidentiality of guest and hotel information, following established protocols and procedures.
