Guest Services Representative

Overview

The Guest Services Representative at the Museum is responsible for a successful guest experience. As the first and last team member to interact with most guests, they are ready to deliver world-class service ensuring a positive and lasting experience.

Responsibilities

• Demonstrates a professional demeanor when interacting with guests, members, board members, Chumash Community Members, volunteers, donors, and vendors.
• Serves guests and customers visiting the Museum, assisting them with purchases, answering questions, and ensuring the interaction with guests is in a professional and courteous manner.
• Answers general inquiries about the museum, exhibits, and programs in person, via phone and email.
• Promotes visitation, membership, and participation in programming.
• Maintains knowledge of culture sufficient to recommend exhibition-related merchandise.
• Responsible for cash-related transactions and ticket sales at the Museum Welcome Gallery.
• Stocks and cleans for the best sales appearance and ease of use for the customer.
• Assists with merchandising efforts, displays, and floor moves as needed.
• Responsible for the integrity and control of all funds entrusted to his/her care.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED Certificate.
• One year of retail or sales experience.
• Basic computer proficiency utilizing Microsoft applications, e-mail, and Internet.
• Native American hiring preference applies.
• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Attention to Detail: Taking responsibility for a thorough and detailed method of working.
• Oral Communication: Shaping and expressing ideas and information in an effective manner.
• Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.

Location

Minimum Pay Rate

Maximum Pay Rate

Salary : $19 - $21