What are the responsibilities and job description for the Operations Supervisor - Front Desk position at Chumash Enterprises?
Job Overview:
As a Front Office Supervisor, you will play a critical role in delivering exceptional customer experiences and driving business success at Chumash Enterprises. This is a challenging yet rewarding position that requires a high level of expertise, passion for hospitality, and commitment to excellence.
About the Position:
This is an exciting opportunity to lead a talented team of front office professionals, drive business growth, and contribute to the success of our organization. You will be working closely with our hotel management team to develop and implement strategies that enhance customer satisfaction, improve operational efficiency, and maintain high standards of quality.
Key Accountabilities:
- Develop and Implement Strategies: Collaborate with the hotel management team to develop and implement strategies that drive business growth, improve customer satisfaction, and enhance operational efficiency.
- Lead and Motivate Teams: Lead a team of dedicated front office professionals, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge required to excel in their roles.
- Ensure Exceptional Customer Experiences: Work closely with the front desk team to ensure that all guests receive exceptional customer service, from check-in to check-out.
- Maintain High Standards of Quality: Continuously evaluate performance, products, and procedures to ensure that we maintain high standards of quality and deliver exceptional results.
