What are the responsibilities and job description for the Technical Service Manager position at Church & Dwight?
A collective energy and ambition. A place where you can make a real difference.
We're a company that genuinely cares about our people, our products, our consumers and the environment.
Our Culture
Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.
United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.
Job Summary
Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as an Arm & Hammer Animal Nutrition commercial and technical representative to manage the relationships with dairy and their network of influencers.
Key Accountabilities and Responsibilities
- Deliver support aligned to defined sales targets for accelerated growth in the region.
- Interface with AHAN Marketing, Sales, Product Management and, R&D functions to ensure support activities align with respective Functional Group Initiatives.
- Provide on farm customer support as coordinated by the sales organization.
- Field, log and respond appropriately to technical customer inquiries.
- Provide technical troubleshooting and customer problem solving.
- Develop and conduct internal & external customer technical training.
- Develop and conduct product / offering on farm demonstration trials.
- Interface with other Technical Services managers to facilitate collaborative idea exchange.
- Must be able to travel up about 60%.
Requirements
- PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
- Minimum of five years industry or university experience in technical support with primary expertise in dairy cattle production.
- Expertise in Gut Health Management is desirable.
- Previous product development experience helpful.
- Proven track record of working in a team-based environment.
Skills and Competencies
- Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
- Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-direct manner.
- Experienced in use CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is required.
- Proficient in use of DairyCOMP 305 or other dairy records systems preferred.
- Strong PC skills to include MS Office.
