What are the responsibilities and job description for the Director of Table Games position at Churchill Downs Incorporated - Louisville, KY?
Responsible for directing the overall operations and staff of the Table Games department: including integrity of the Table Games operations.
Develops and implements overall strategies for engagement, customer service, games layout and mix, revenue growth, and expense management.
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for preparing, monitoring and adhering to budgets.
Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Provides direction and oversees game protection.
Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls.
Ensures compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures. Includes Title 31 procedures.
Overall responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Answers inquiries pertaining to Table Games policies and services to resolve occupants’ complaints while supporting all customer service programs.
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