Demo

Gaming Operations Supervisor

Churchill Downs Incorporated - Louisville, KY
Florence, KY Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/30/2025

Must have open availability including weekends, holidays, and nights

• Responsible for supervising gaming attendants on assigned shift within assigned section.
• Maintain proper staffing levels throughout shift and make adjustments as needed.
• Assist in training, counseling, and scheduling gaming attendants.
• Responsible for handling team member and guest complaints and disputes.
• Escalates guest and team member concerns and inquiries as needed.
• Ensure that gaming attendants offer appropriate support and performance in regard to daily gaming floor operational demands. Assist with guest service calls and questions as needed.
• Monitor currency transaction reporting requirements.
• Complete shift reports and necessary paperwork associated with the daily functions of the gaming department.
• Ensure procedures protect the integrity and security of the company, team members, and guests.
• Monitor, direct, supervise, and observe gaming action in the overall gaming facility operations for adherence to company policies and various regulatory requirements.
• Approve and verify historical racing machine payouts and fills and safeguard gaming assets.
• Perform jackpot payouts and fills.
• May act as Managerial Representative on Property.
• May conduct fund exchanges for guests during an emergency situation or as deemed necessary by management.
• Monitor video programming on TV’s and make adjustments as necessary to maintain sports / horse racing coverage. Monitor audio volume and make adjustments as necessary to maintain appropriate levels.
• May issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Leads by setting a positive example to all team members.
• Maintains the highest degree of confidentiality.
• Other duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE
• Minimum of 1-2 years of gaming industry experience preferred.
• Two-year degree in related fields or equivalent work experience preferred.
• Available to work when needed, including weekends, holidays, and nights.
• Demonstrated successful performance in a guest service role.
• Able to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The team member may be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The team member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing guests, and functioning of machines.

 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Gaming Operations Supervisor?

Sign up to receive alerts about other jobs on the Gaming Operations Supervisor career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$64,490 - $82,642
Income Estimation: 
$90,932 - $119,676
Income Estimation: 
$41,417 - $60,285
Income Estimation: 
$56,907 - $123,331
Income Estimation: 
$111,079 - $195,086
Income Estimation: 
$52,837 - $90,367
Income Estimation: 
$57,605 - $99,864
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Churchill Downs Incorporated - Louisville, KY

Churchill Downs Incorporated - Louisville, KY
Hired Organization Address Louisville, KY Full Time
Job Summary – The Corporate Paralegal will support attorneys, manage processes and systems, and collaborate with other m...
Churchill Downs Incorporated - Louisville, KY
Hired Organization Address Louisville, KY Full Time
Manager of Accounting Job Summary: The Manager of Accounting is responsible for overseeing the day-to-day accounting ope...
Churchill Downs Incorporated - Louisville, KY
Hired Organization Address Berlin, MD Full Time
Responsible for all maintenance and repairs of power services in a timely manner, with minimal supervision. Responsible ...
Churchill Downs Incorporated - Louisville, KY
Hired Organization Address Grove, KY Full Time
SPECIFIC DUTIES AND RESPONSIBILITIES The work environment characteristics described here are representative of those a T...

Not the job you're looking for? Here are some other Gaming Operations Supervisor jobs in the Florence, KY area that may be a better fit.

Gaming Operations Supervisor

Newport Racing & Gaming, Florence, KY

Gaming Operations Supervisor

Turfway Park, Florence, KY

AI Assistant is available now!

Feel free to start your new journey!