Kentucky Derby Luxury Concierge

Job Details

Description

FUNCTION
Be a part of the 151st Running of the Kentucky Derby & Kentucky Oaks by joining our team of experienced Concierges in the Luxury Dining Rooms at Churchill Downs. These spaces include The Mansion, Woodford Reserve Paddock Club, Spires Terrace & Suites, and Matt Winn’s. Two required training dates will prepare you to provide extraordinary service to our distinguished guests for both race days (May 2^nd and May 3^rd, 2025). Staff are expected to attend both training dates and both race dates. Applicants with background in hospitality and related industries, as well as those with horseracing knowledge, are encouraged to apply. This is a seasonal position.

SPECIFIC DUTIES AND RESPONSIBILITIES
Includes, but is not limited to, the following:

• Greet & escort VIP guests from the gate to their dining location.
• Acquaint guests with their area and race day activations and serve as their point of contact throughout the race day.
• Assist your manager and fellow concierges with room tasks.
• Lead short tours around the property or escort guests to visit other areas, access-permitting.
• Relay guest feedback to Manager and fellow Concierges using protocols shared at training.
• Anticipate and efficiently handle customer service requests using the resources provided.
• Work with your Manager and Concierge team to troubleshoot customer service issues & tactfully offer approved solutions.
• Present yourself in a polished, courteous manner.
• Abide by the uniform policy & dress code.
• Exhibit discretion when handling guests’ personal information.

SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities  

REQUIRED QUALIFICATIONS

• Exceptional, high-level customer service skills
• Self-motivated problem solver and leader
• Detail-oriented with outstanding communication skills
• Adaptable, open to change, and willing to take direction
• Enthusiastic, upbeat, cooperative, and motivates others
• Must showcase professionalism in verbal and non-verbal communication
• Speak clearly and loudly to be heard by a large group in noisy environments
• High school diploma or GED required
• Preferred but not required: college coursework, retail or hospitality experience, some equine industry knowledge or experience
• Must be 18 years of age or older
• Must be able to walk long distances and stand for long periods of time to tour guests around the property
• Must be authorized to work lawfully in the United States

REQUIRED AVAILABILITY:
Must be available on the following:

• One of these two dates:
  • March 15th, 2025– Training #1 for Cohort 1
  • March 22^nd, 2025 – Training #1 for Cohort 2
    
    

• And, all three of the below dates:
• April 26^th, 2025 – Training #2, All Concierges
• May 2^nd, 2025– Kentucky Oaks
• May 3rd, 2025 – Kentucky Derby

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

Customer Service, Events, or Horse Racing Industry preferred

Licenses & Certifications

Required

Racing License