What are the responsibilities and job description for the Team Member position at Churchill's Hardware?
Job Description
Job Description
Benefits :
varies by location
Locally owned and operated
Career Advancement Opportunities
Sick Pay
Employee discounts
Flexible schedule
You might be a great fit if
You enjoy serving others as we would like to be served.
Making the best even better.
You enjoy making a difference in your community.
You enjoy helping others.
You enjoy working in teams.
You're motivated to learn new skills.
Job Summary :
Sales associates are expected to maintain a positive representation of Churchill's Hardware by providing an outstanding customer service experience consistent with company values. The main task of a team member is to assist customers and maintain a clean and efficient sales floor. They should be willing to continually learn and expand their knowledge of the retail industry. Their job will include, but is not limited to, the following responsibilities :
Responsibilities :
Greet and offer help to customers upon entering the store and within various areas of the store
Keep store clean and organized
Become an expert at the POS System
Create and generate add-on sales
Accurately enter customers into the rewards program and explain the benefits of joining
Maintain confidentiality of all customers personal information
Stocking shelves and putting away stock from freight / deliveries
Answer phone calls and provide customer service over the phone as if they were in store
Help customers within the store locating the right products for their project
Improve sales and customer connections
Be the cashier when needed; handle transactions, special orders, returns, and repair tickets with ease
Other tasks as assigned
Take pride in self and position
Regular and predictable attendance is essential for this job
Create customer connections to help welcome them back for their next project
Learn to pump propane and cut keys
Qualifications :
Good Attitude and Hard Working
Attention to Instruction and Detail
Communicates Well With Others and Asks Questions Appropriately
Follows All Store Procedure
Willing and able to learn about products and how they work together, some previous knowledge required
Team Player; can jump to any position without hesitation to help the needs of customers, cashier, and team members
Ability to work flexible hours including evenings, events, holidays, and weekends to meet the needs of the business
Must be able to lift 50 pounds frequently while stocking the store and as it is requested by customers to load and unload customer purchases
Must be able to stand and walk for an extended period of time
Must be able to read, talk, hear, type, and spell
Specific vision abilities required by this position include, but are not limited to, depth perception, color vision, close and far vision, and the ability to adjust focus where needed
Goals :
Boost overall sales by closing the sale, and promoting the stores loyalty program and add-on sales.
Continually expand knowledge of all departments in the store.
Become a versatile employee, able to help in other areas when needed.
Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
After enough experience, become a mentor to new employees and help them understand products and retail concepts.
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