District Manager

Why Chuze?

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

Pay Range: $72,640.00 - $118,040.00 annually

The District Manager (DM) at Chuze Fitness is the bridge between the Home Office and the field departments. Dive into managing our amazing team by recruiting, training, delivering coaching and performance reviews, and leading our clubs to excel in customer service, cleanliness, and culture district-wide.

This position involves handling administrative duties and ensuring smooth communication across all departments within the district. Strong interpersonal skills, attention to detail, and the ability to inspire and lead your team are essential to success in this role and providing a superior experience to Chuze members.

Responsibilities include but are not limited to the following:

• Maintain knowledge found in LMS training, identify training needs within the district, and ensure the district is compliant with current policies
• Foster a culture of continuous growth by conducting on-the-spot feedback, drafting and delivering coaching documents and performance reviews, and analyzing LMS reports and proactively seeking opportunities for personal growth
• Assemble discussion points and activities for district, region, and company-wide meetings and outings
• Ensure each club meets all operations KPOs and standards in customer service, culture, and cleanliness through monthly evaluations and consistent and open communication
• Develop and maintain a strong teamwork-based environment by efficiently delegating tasks to the ADM and leading the club teams through the GMs
• Recruit, onboard, and train new managers, ensuring a full understanding of Chuze policies and influencing the district to go above and beyond
• Approve and proactively elevate recruiting efforts within the district, maintaining oversight of staff levels, hiring needs, and turnover
• Act as a bridge between club management and Home Office by partnering with GMs to address escalated personnel concerns, proactively providing solutions, and partnering with the RDO and HR for guidance in any actions taken as needed
• Effectively determine the proper course of action in member concerns escalated from clubs
• Partner with the RDO to identify opportunities for improvement and efficiencies and innovate district-wide
• Conduct regular club visits to establish strong working relationships with teams, evaluate the club experience, and identify barriers to operational excellence
• Manage inventory processes by overseeing timely completion and proactively mitigating shrink
• Establish productive cross-functional collaboration and facilitate consistent communication between club management and Home Office departments
• Approve schedules for the district and train club leadership to adhere to labor budgets and expectations, assisting the GMs in securing a balanced schedule
• Maintain knowledge and understanding of processes and protocols for handling safety emergencies or incidents within the district
• Establish and uphold Kids Club policies and procedures

Perks & Benefits Include:

• Free Chuze Fitness membership 1 Free membership for a family member or friend
• 401k
• Medical, Dental, Vision, and other supplemental insurances (with large employer contribution)
• Flex PTO
• Professional training and growth opportunities
• Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)
• Personal device stipend
• Team building events and annual parties

Physical requirements:

• Able to read, write, and speak clearly in English
• Touring the club: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Repetitive phone work
• Typing and computer operations
• Ability to lift at least 50lbs

Additional Information:

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.

Experience

• 5 - 8 years: Extensive multi-unit experience at the General Manager level or higher.
• Capacity to multi-task and handle shifting priorities with attention to detail
• Ability to provide a positive attitude and calm under pressure
• Team-based mindset with the capacity to receive and deliver constructive feedback
• Effective problem-solving, critical thinking, and communication skills
• Organized, accountable, and able to set, prioritize, and reach goals in a fast-paced environment
• Ability to maintain appropriate confidentiality and build trust from others
• Access to reliable transportation with the ability to regularly travel between clubs within the market
• Budget management, strategic planning, and crisis management
• 5 year(s): Customer Service experience
• 3 - 5 years: Experience managing a large or multi-unit team with the ability to recruit, lead, and motivate
• High School graduate or equivalent education

• Sports or fitness background
• Bachelor’s degree or currently continuing education