What are the responsibilities and job description for the General Manager position at Chuze Fitness?
Why Chuze?
At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic.
If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!
Job Description
Pay Range: $61,600-$100,100
The General Manager (GM) at Chuze Fitness is the heartbeat of our facility, ensuring top-tier customer service, cleanliness, and an unbeatable culture. They greet and engage with guests and manage our amazing team by recruiting, training, and delivering on-the-spot coaching and performance reviews. This position involves handling administrative duties, developing strong interpersonal skills, paying attention to detail, and having strong cross-departmental partnerships. Our GM role is perfect for a dynamic leader who inspires and elevates our club to new heights.
Responsibilities include but are not limited to the following:
- Lead and train a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
- Work alongside your team and complete the full scope of duties expected of the operations staff
- Recruit and onboard new talent by conducting phone screens and in-person interviews
- Oversee all functions of the club, including front desk operations, Kids Club, and Smoothie Bar, if applicable
- Work in close collaboration with the District Leadership Team in all aspects of club operations
- Regularly manage member concerns and guide the team in difficult situations by determining the proper course of action and implementing improvement initiatives
- Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
- Act as an extension of the Human Resources department
- Meet club metrics for operational excellence such as labor management, minimizing turnover, enhancing sales, facilities management, and quality assurance
- Develop all direct reports through one-on-one conversations, conducting performance reviews, and coaching documentation, including and up to termination
- Oversee timely completion of inventory orders and securing accurate inventory counts
- Promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business’ success
- Complete administrative tasks such as reporting, email management, and effective scheduling
- Prepare and facilitate monthly team meetings in collaboration with club department leaders and assistant manager(s)
Perks & Benefits Include:
- Free Chuze membership 1 Free membership for a friend or family member
- Free iChuze Membership
- Professional training and growth opportunities
- Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)
- Personal device stipend
- Team building events and annual holiday parties
- Medical, Dental, Vision and other supplemental insurance
- Paid Vacation, sick time, and holidays
- 401k
Physical requirements:
- Able to read, write, and speak clearly in English
- Touring the club: walking and climbing stairs
- Bending, kneeling, and repetitive arm movement
- Standing for long periods
- Repetitive phone work
- Typing and computer operations
- Ability to lift at least 50lbs
Additional Information:
Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.
Experience
Required- Effective problem-solving and critical thinking skills with strong attention to detail
- High school graduate or equivalent
- Teamwork-based mentality with the capacity to deliver and receive feedback
- Organized and accountable with the capacity to set and reach goals
- Capacity to multi-task and handle shifting priorities with attention to detail
- Ability to provide a positive attitude and calm under pressure
- Ability to lead, motivate, and recruit a team with strong interpersonal and communication skills
- Ability to work varied hours, weekends, and opening/closing shifts as needed
- 3 year(s): Customer Service
- 3 - 5 years: Management experience or equivalent industry work
- Bilingual in Spanish
- Sports or fitness background
- Bachelor’s degree or currently continuing education
Salary : $61,600 - $100,100
