What are the responsibilities and job description for the Billing Assistant position at CI Pediatric Therapy Centers?
Who We Are
CI Pediatric Therapy Centers is a comprehensive pediatric therapy center, with multiple clinic locations in the Madison, Wisconsin area. CI's interdisciplinary therapy team focuses on the unique needs of each child. Our state-of-the-art facility, dedicated team members, and supportive environment allow our patients to reach their maximum potential. CI is a fast-paced company with opportunities for growth and professional development.
CI's 18 year reputation in the community is second to none. As the largest pediatric therapy providers in Wisconsin, we provide access to the most relevant research and programs in the country. Our community clinic model allows for a collaborative, supportive and FUN work environment. We are proud to be identified as one of Madison's "Top Workplaces" three years in a row and we continue to improve our employee experience year after year!
We take pride in forward thinking, going the extra mile for our patients, and providing an innovative and accepting environment. We are seeking a positive, hard-working, self-starter to join our growing Billing team!
What you’ll do:
- Answer incoming calls for the Billing Department
- Responding to emails that are directed to the billing department, forwarding the emails to the appropriate person as needed.
- Answer questions, take messages and transfer calls to appropriate parties
- Medical Records, log all incoming requests, and respond to requests from families, providers and other agencies.
- Assist the billing department as needed with authorizations and billing
- Assist with printing claims and medical records
- Send, track and follow up on all No Surprise Act documentation
- Track monthly supply orders
- Basic filing and administrative duties
- Uphold CI Missions and values and follows CI policies & procedures as outlined in the employee handbook, processes manuals, and other internal documents/forms of communication.
- Maintain a clean and functional work space(s).
- Other duties as assigned
What you’ll need to be successful:
- Required Skills:
- Excellent time management and attention to detail
- Strong, professional and adaptable communication skills
- Collaborative when appropriate, yet able to independently complete responsibilities
- Flexible in a fast-paced environment
- Solution focused mindset
- Knowledge of reimbursement practices, medical termination and health insurance
- Experience with using medical billing software
- Efficient problem solving and critical thinking skills, with the ability to conduct research and identify steps required to resolve issues and follow through to completion
- Demonstrate continued dedication to CI, position expectations, and team members.
- Maintain an up to date CPR certification.
- Energized by helping people and seeing the positive impact of your efforts
- Working knowledge of procedure and diagnosis coding
- This position takes patience and determination along with empathy and the drive to want to help the families get what is best for their child.
Working Conditions:
- Clinic/office setting: Ability to work up to 20% of work week from home
- Occasional travel required
- Working Hours generally fall between 8am-6pm, Monday-Friday.
- Full-time only
- Physical Requirements:
- Must be able to move individuals and equipment weighing up to 25 pounds.
- Must be physically able to work around small children including sitting, standing, running, bending, etc.
