What are the responsibilities and job description for the Order Control Coordinator position at CIA WHEEL GROUP?
Job Description
Job Description
The Order Control Coordinator is the main point of contact for any questions regarding a sales order or stock transfer shipping out of the warehouse. They are the liaison between the warehouse and all other departments within the organization.
ESSENTIAL DUTIES & RESPONSIBILITIES :
- Ensures timely and accurate processing and fulfillment of daily orders
- POC for any support required to troubleshoot sales order issues, cancellations or revisions
- Manages and prioritizes workload to warehouse associates
- Sets daily shipping plan based on priorities, resources and cut off times to optimize order fulfillment
- Effectively communicates with leadership, warehouse personnel, customer service, marketing or sales to address and resolve any order issues promptly
- Ensure all orders shipped within carrier cut-off / pick up times
- Monitor and reconcile any open and unshipped sales order within PRO ERP system to help maintain accurate SO status and inventory accuracy
- An understanding of our operating WMS – Tracer Plus
- Drive efficiencies by evaluating day to day processes and recommending improvement to order control and overlapping areas within the warehouse
- Assist in meeting established KPI metric as they apply to order control
- Identify new KPIs or processes as needed to help improve and drive efficiencies
- Assist in identifying and leading key project initiatives
- Ensures all safety rules and guidelines are being followed by all employees who step into the WH
- Performs other duties, as assigned
SKILLS & KNOWLEDGE :
WORKING CONDITIONS :
