What are the responsibilities and job description for the Sales Account Manager position at CIA WHEEL GROUP?

Job Description

Job overview

We are seeking a results-oriented and proactive Sales Account Manager to join our TWG Sales Team. The ideal candidate will be responsible for providing our customers with best-in-class customer support acting as their trusted advisor. We are looking to develop the best customer experience for our B2B clients and support their ability to make a wheel, tire or accessory sale. Be part of a winning team and help us build the TWG experience of tomorrow!

Key responsibilities

Manage client relationships. Serve as the main point of contact for clients, ensuring their needs are met and addressing any issues that arise.
Technical Liaison : Be the technical expert to help your accounts make a wheel, tire or accessory sale by helping them find the best wheel for their customers desired style and fitment.
Maintain account records. Keep detailed records of client interactions, project progress, and account updates.
Identify growth opportunities. Spot opportunities for upselling or cross-selling services to existing clients, adding value to their accounts.
Collaborate with internal teams. Work with sales, marketing, and product teams to ensure that client expectations are met and deliverables are aligned with client goals.
Develop Key Accounts. Work with the Central Sales Team and newly formed Business Development Team to grow specific key customers.
Monitor performance and reporting. Track account performance metrics, report on key outcomes, and suggest areas for improvement.
Communication and Negotiation : Effectively communicate with customers at all levels, negotiate deals and resolve customer issues promptly.
Business Acumen : Have an understanding for profit margins as it relates to the TWG product portfolio and how to maximize standard margins for your book of business.
AR Collections : Work with customers to ensure they stay within their credit limit and support any accounts receivable collection activities.

Qualifications

Proven experience as an account manager or in a similar client-facing role.

Strong understanding of client relationship management, sales, and business development.

Excellent communication and organizational skills.

Ability to manage multiple client accounts and prioritize tasks.

3 years of experience in account management, sales, or customer service.

Proficiency in CRM software (e.g., Salesforce, HubSpot).

A degree in business administration, marketing, or a related field is preferred.

Preferred Skills

Experience in the automotive aftermarket and specifically around wheels and tires is a plus.

Familiarity with project management tools and processes.

Familiarity with sales CRM tools

Strong negotiation and problem-solving abilities.

Why Join TWG?

Be part of a dynamic company that values an enthusiast culture with innovation, growth, and collaboration at all levels.

Opportunity to shape the future of the company and make a significant impact in the tire and wheel market

Competitive compensation package, including performance bonuses and benefits.

Flexible work environment with opportunities for professional growth.

A supportive work environment that fosters career development and professional growth.

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