Client Banking Specialist

As an individual contributor, Client Banking Specialists are responsible for the following:

• Focused on day-to-day client experience
• Commerical Loan Setup, Closing and Funding
• Depository Account Opening
• Anti-Money Laundering (AML)/Know Your Customer (KYC) Review & Evaluation
• Overdraft Account Review and Decisioning
• Client Maintenance (Name/Address Change, Tax ID Changes, Officer Updates, HHNR)
• Fraud Management (Client Notification & Resolution (Check, ACH, Wire)
• Loan Advance & Paydown
• Signature Card Updates (Additions/Deletions)
• Balance & Transaction Inquiry (Depository & Loan Accounts)
• Execute Money Movements (Manual Wires, Internal Transfers & One-time ACH)
• Provide Statement Copies (Loan, DDA, Account Analysis)
• Wire Inquiry & Return/Amendment (including Fed Ref #)
• Client Authentication - Maintain Strong Risk & Control Principles
• Ad-hoc requests as needed

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES 

As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  

CONDUCT & CULTURE RISK 

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution 

KNOWLEDGE AND SKILLS 

• Preferred formal education: Bachelor’s degree
• Minimum 1 year in client facing role with demonstrated experience in client service. 
• Knowledge of Microsoft Office (Word, Excel, SharePoint, Teams, Outlook and PowerPoint) required
• Excellent verbal and written communication skills
• Strong analytical and problem solving skills
• Strong organizational and time management skills including ability to prioritize client requests
• Accountable

WORKING CONDITIONS

This role operates within a normal office environment

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $65,000 - $70,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

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