Manager, Change Initiatives Governance & Quality Assurance

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Overview:

Reporting to the Director, US Region Change Advisory & Governance, the Change Initiatives Governance and QA Manager position is accountable for setting the change and implementation requirements for the Combined US Operations (CUSO) and leading the group’s governance and advisory, and the group’s quality assurance functions. The Governance and QA Manager will also provide advisory on change management standards to initiatives across the CUSO.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
 

Responsibilities:

Enable governance oversight and advisory through:  

• Developing and driving the revision process for creating and maintaining policies, standards and procedures to support governance, change and implementation requirements for the delivery of the CUSO portfolio of initiatives, in alignment with enterprise policy and standards.

• Managing the group’s inventory of governance documentation and SharePoint site.   

• Authorizing, managing and tracking policy and standards exceptions or violations. Support reporting of exceptions to varying audiences.  

• Ensuring adherence to governing documents while continuously identifying and driving enhancements to the change initiative framework through policies, standards and procedures.  

• Managing and driving the QA process to ensure project requirements are in adherence to governance framework.  Conduct managerial reviews as part of the ongoing QA process.  

• Partnering with training delivery team to provide guidance and support of curriculum and materials development. 

• Working closely with cross-functional teams (e.g. Risk Assessment, Change Execution, Initiative Intake) to determine necessary changes in change management standards, processes, documentation and implementation related requirements. 

• Advising initiative teams on change management standards and expectations to ensure consistency and adherence to governance requirements. 

• Maintaining full understanding of Enterprise requirements and liaising with the Enterprise PMO to maintain CUSO documentation. 

• Maintaining change management processes and templates to be utilized by initiatives across the CUSO. 

• Maintaining full understanding of frameworks, policies, procedures impacting US CAG objectives. 

• Driving adoption through communication and coordination. 

Knowledge & Skills:

• Minimum 8 years of experience in financial services and/or consulting supporting governance, policy management and/or quality assurance process

• Bachelor’s degree required

• Experience in policy development, change management, quality assurance, project and program management

• Exceptional writing and editing skills

• Experience in testing or audit

• Exceptional verbal and interpersonal communication skills

• Experience with project management methodologies

• Detail oriented with the ability to synthesize information and communicate effectively to varying audiences

• Ability to work effectively with cross-functional stakeholders at all levels

• Proactive with intellectual curiosity and a bias towards action

• Results driven, comfortable working with ambiguity and competing priorities

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $140K - $170K for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

California residents — your privacy rights regarding your actual or prospective employment 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-120 S LaSalle St

Employment Type

Regular

Weekly Hours

40

Skills

Change Management, Change Management Processes, Critical Thinking, Project Delivery Methods, Project Management Methodology (PMM), Waterfall Model

Salary : $140,000 - $170,000