Senior Client Service Associate

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com ()

CIBC US provides tailored commercial and commercial real estate banking, private wealth management, personal and small business financial solutions, as well as cross-border banking services, to clients with North American operations.

At our core, we are a relationship bank and strive to build trusting and enduring relationships by putting our clients at the center of all we do. We invest in our businesses, our clients, our people and our communities.

Our US headquarters is in Chicago – and we have offices strategically located across the United States to serve clients coast to coast.

To be the best-in-class, commercial and wealth management financial institution in the United States with seamless connectivity to our Capital Markets and Canadian Commercial & Wealth franchises.

What you'll be doing :

CIBC Private Wealth Management provides integrated wealth management, investment advisory, investment management, investment counseling, trust, fiduciary, related asset management services, individual retirement account and other custodial services for high-net-worth individuals, their families, foundations and / or endowments.

The Senior Client Service Associate executes the more complex transactions required to support high net worth client portfolios, including researching client inquiries and issues in order to effectively bring about resolution. This role also provides oversight on some aspects of the Client Service Associate’s responsibilities.

How you'll succeed

Client engagement – Meet with clients to understand their priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment, and wealth protection to help clients meet their goals.

Relationship building - Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.

Leveraging technology - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, enabling them to better manage their banking needs.

Key responsibilities :

Prepare and process new account paperwork.

Open new accounts and sub-accounts

Cash transaction processing (checks, ACH, wires, journal transfers)

Manage clients’ quarterly tax payments and annual IRA contributions / RMDs.

Supervise all aspects of gifting (cash, in-kind, gift letters, Crummey letters)

Assemble quarterly / annual portfolio review presentation books.

Update portfolio asset allocation schedules

Run performance reports.

Complete securities processing (purchases, redemptions, capital calls, pricing updates)

Research and analyze fees.

Complete and provide documentation for Annual Review Suite

Initiate contact with clients and their third-party advisors when appropriate

Provide administrative support (answer telephones, prepare well-written correspondence, maintain files for quarterly administrative and investment reviews)

Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.

Provide integral support for client service teams and special projects.

Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day-to-day activities.

Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement.

Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve.

Provide administrative support (answer telephones, prepare well-written correspondence, maintain files for quarterly administrative and investment reviews

Assist clients with Portfolio Online

Who you are :

Bachelor’s degree and / or 3-10 years’ experience in trust and account administration and / or investments

Experience in personal tax, financial planning or investment management

Strong client service commitment

Strong interpersonal and verbal communication skills with the ability to use these skills to communicate with high-net-worth clients and colleagues.

Strong organizational skills sufficient to complete work according to established schedule and timeframes, while accommodating given priorities.

Mastery of SEI and Salesforce, TrustDesk, Temenos WealthManager, ORS, IDS and CSC systems

Experience in working with external custodians, such as Charles Schwab and Fidelity

Proficient with Microsoft Word, Outlook, Excel, Power Point and Adobe Acrobat

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At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $55,000 - $70,000 for the Boston, MA market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program

• a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

100 Federal Street, 37th Floor

Employment Type

Regular

Weekly Hours

Skills

Analytical Thinking, Client Service, Customer Experience (CX), Customer Service, Help Desk Support, Investment Portfolios, Post-Sales Support, Product Knowledge, Standards Compliance

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values : Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.

Salary : $55,000 - $70,000