What are the responsibilities and job description for the End User Computing Analyst I position at CIBC US?
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a member of our Technology Operations and Support team, you will be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Technology Support Analyst, you are responsible for providing first level support for technology products and applications to take corrective action or escalate issues, monitor key technology components, and complete and verify low complexity changes in compliance with established controls, standards, policies, and procedures. The role works in multiple technical areas to perform a broad variety of assignments, employing a diverse skillset to provide first level technology product and application support that meet client needs. The Technology Support Analyst works cooperatively with others to achieve synergies and accomplish common goals, documenting technology infrastructure service delivery requests and taking correction actions that meet defined service level objectives. The role is often required to interpret policies, standards, and requirements to meet work objectives, such as monitoring and escalating application infrastructure-generated alerts and maintaining appropriate system and application access rights.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview
How You’ll Succeed
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $61,500- $62,000 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
IL-70 W Madison St, 10th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Customer Service, Escalation Management, Help Desk Support, Information Technology Operations, Problem Resolution, Service Requests, Technical Support, User Access, Work Collaboratively
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a member of our Technology Operations and Support team, you will be a key part of an innovative, “first to market” technology culture, contributing to CIBC’s digital transformation. As a Technology Support Analyst, you are responsible for providing first level support for technology products and applications to take corrective action or escalate issues, monitor key technology components, and complete and verify low complexity changes in compliance with established controls, standards, policies, and procedures. The role works in multiple technical areas to perform a broad variety of assignments, employing a diverse skillset to provide first level technology product and application support that meet client needs. The Technology Support Analyst works cooperatively with others to achieve synergies and accomplish common goals, documenting technology infrastructure service delivery requests and taking correction actions that meet defined service level objectives. The role is often required to interpret policies, standards, and requirements to meet work objectives, such as monitoring and escalating application infrastructure-generated alerts and maintaining appropriate system and application access rights.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview
How You’ll Succeed
- Technical Subject Matter Expertise: Utilize high level understanding of various technologies. Investigate complex problems and make sense of information. Communicate detailed information in an impactful way.
- Troubleshoot and Handle Escalations: Providing first level support for technology products and applications to take corrective action or escalate issues, monitor key technology components, and complete and verify low complexity changes in compliance with established controls, standards, policies, and procedures.
- Pay Attention to Details: You understand that success is in the details. You notice things that others do not. Your critical thinking skills help to inform your decision making.
- You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do.
- You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what is possible.
- You can demonstrate experience in interpreting information received from the first level of response when issues are escalated. Identifying gaps in existing problem resolution process to improve operational efficiencies. Determining solution outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting.
- You have a strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; experience with Microsoft application software (Word, Excel, Outlook, etc.)
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $61,500- $62,000 based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
IL-70 W Madison St, 10th Fl
Employment Type
Regular
Weekly Hours
40
Skills
Customer Service, Escalation Management, Help Desk Support, Information Technology Operations, Problem Resolution, Service Requests, Technical Support, User Access, Work Collaboratively
Salary : $61,500 - $62,000
