What are the responsibilities and job description for the Clinical Applications Analyst - Altera TouchWorks position at Ciber?
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Clinical Applications Analyst - Altera TouchWorks :
Job Description :
The experienced Clinical Applications Analyst is responsible for reviewing, analyzing, evaluating, and developing clinical Meditech application tools to meet customer needs; support project implementation activity; document requirements and define scope and objectives. The Analyst's primary goal is to support our clients with system break / fixes, system changes and enhancements, and ongoing system maintenance, which can include system testing, troubleshooting, and issue management. Provide technical application(s) support across multiple environments with a primary focus on Altera (formerly Allscripts) TouchWorks EHR and integrated 3rd party applications, technologies and reporting. Strong communication and teamwork skills are required. This position works under general supervision.
Primary Responsibilities :
- Maintain and support the Altera (formerly Allscripts) TouchWorks EHR and supporting functionality.
- Maintenance and support of the 3rd party or other integrated technologies including but not limited to Intellidose, OTTR : Complete Transplant Management, Dentrix Enterprise, Sidexis Imaging Software, and Pro-Watch Security Management Suite.
- Work with physicians to optimize existing provider workflows.
- Provide end-user support, focusing on providers, for TouchWorks EHR applications and systems.
- Provide technical support for various integrations to / from 3rd party systems and partner sites.
- SQL database support and maintenance.
- Microsoft Reporting Services support.
- Review, schedule, test, implement and document any system modifications, upgrades or application changes.
- Troubleshoot system issues to resolution and provide timely and high-quality customer service.
- Escalate issues to vendor as needed and monitor vendor tickets for resolution.
- Provide after-hours "on-call" support to troubleshoot and resolve system issues.
- Work with client users and functional teams as needed.
- Adheres to change management process for break fix and any system changes.
- Performs system testing to ensure that all product functions work as designed.
- Assist in documenting detailed description of user needs, program functions and steps required to develop or modify computer programs.
- Documents all build activities in conjunction with updating vendor provided applications specifications and perform integration and unit testing; adhere to version control processes.
- Experience collecting user requirements, translating to system feature enhancements, and requesting enhancements of a system administrator.
- Ability to evaluate and analyze EHR features and functionality for problem resolution.
- Provide support for the correct operational and clinical processes aligned with client's best practices.
- May exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
- Successfully engages in multiple initiatives simultaneously.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Maintains a positive work atmosphere by behaving and communicating in a manner that promotes a favorable working relationship with customers, clients, co-workers and management.
- Other duties as assigned.
Knowledge, Skills and Abilities (KSAs) :
Education and Experience :
Education :
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email compensationrange@htcinc.com. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability / fit for the role, and business or organizational needs. HTC Global Services reserves the right to modify the ranges at any time, subject to applicable law.
