What are the responsibilities and job description for the Account Manager position at CiBO Technologies?
CIBO is a science-based software company focused on understanding agricultural ecosystems at a system level. We strive to solve some of our planet’s most important problems—including those related to climate change, soil health, water quality, carbon sequestration, and global food security.
As an Account Manager at CIBO you’ll join a collaborative team of crop modelers, software developers, data scientists, and agronomists, working to accelerate sustainable agriculture. You will be the point of escalation and partner closely with internal cross-functional teams to deliver operational excellence for our clients. Our culture is built on cross-disciplinary collaboration, learning, and rapid prototyping. CIBO is a science-based company, so prepare to learn and create with us! We welcome non-traditional and diverse candidates to apply.
What does this role look like?
As a Account Manager, you will have the opportunity to:
- Serve as a primary point of contact for multiple accounts; develop positive working relationships with all customer touch points.
- Create comprehensive implementation plans with timelines, milestones, and necessary resources.
- Collaborate cross-functionally with Product, Engineering, Sales and other areas of Operations to provide recommendations on process improvements to deliver to the clients’ expectations.
- Develop and maintain industry knowledge and understand client challenges and opportunities that may inform how we can improve the services we provide.
- Become an expert in the CIBO Impact platform to be able to recommend appropriate solutions to clients, troubleshoot issues and influence future product enhancements to meet client and operational needs.
- Contribute to user stories for product and tool enhancements and partner with Product and Engineering to schedule stories into the roadmap and ensure on-time delivery for clients and internal teams.
We value candidates who:
- 7 years of professional experience in account management within a fast-paced SaaS organization ideally within the agricultural technology or sustainability sectors
- Strong project management skills with the ability to manage multiple implementations simultaneously
- Experience with JIRA, Excel, Zendesk, and CRM tools
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Self-motivated, detail-oriented and action-driven with the ability to take initiative, execute, and follow-through
- Highly effective communicator with good people instincts
- Working knowledge and experience with contracts and contract negotiations
- Problem-solving abilities to address client concerns and technical issues
- Have excellent collaboration and communication skills
- Strong organizational skills and attention to detail
Benefits:
- 401k with employer match.
- Competitive health and dental benefits.
- Paid parental leave.
- Flexible work environment.
- Flexible Paid Time Off (PTO).
Interview Process:
Phone Screen with Sr Director, People- 30 minutes
Video interview with Hiring Manager- 30-60 minutes
Interview Panel (2-3 people) - 60 minutes
Leadership Interview- 30 minutes
Locations:
Cambridge, MA
Minneapolis, MN
St Louis, MO