What are the responsibilities and job description for the Inside Sales Manager position at CIBR Warriors?

About the Company :

We are expanding our reach with a new initiative focused on offering short IT courses to professionals looking to upskill quickly and effectively. This is a fast-paced, results-driven environment where we combine e-commerce expertise with targeted inside sales to deliver high-quality training solutions.

About the Role :

We’re seeking a strategic and hands-on Inside Sales Manager to build and lead this new department, focusing on growth, revenue, and operational excellence.

Responsibilities :

Design and execute the strategy for establishing a new inside sales department dedicated to IT short courses.
Recruit, onboard, and develop a high-performing sales team from scratch.
Create and implement processes, workflows, and KPIs tailored to the needs of this unique business segment.
Drive team performance to meet and exceed sales targets, focusing on enrollments and revenue generation.
Monitor individual and team KPIs, providing regular coaching and performance feedback.
Develop a sales culture centered on professionalism, efficiency, and results.
Leverage e-commerce platforms and digital marketing tools to optimize the customer acquisition funnel.
Work closely with the marketing team to develop high-converting landing pages, promotional campaigns, and automated workflows.
Utilize analytics to improve customer journeys, increase conversion rates, and maximize ROI on online efforts.
Build reporting tools to track team performance, sales trends, and customer insights.
Use data to identify opportunities for process improvement and strategic pivots.
Provide detailed performance updates to senior leadership.
Develop a consultative sales process to match customer needs with course offerings.
Ensure the team delivers high levels of service and professionalism at all times.
Handle escalations or complex customer inquiries with a solution-oriented mindset.
Partner with marketing, product development, and other teams to align sales initiatives with business objectives.
Act as a subject matter expert on online IT training sales and contribute to the overall strategy for this new business unit.

Qualifications :

Bachelor’s degree in Business, Marketing, or a related field.

5 years of experience in inside sales, with at least 2 years in a leadership role.

Proven experience in e-commerce and online sales, ideally in education, training, or a similar industry.

Track record of building and scaling sales teams or new departments.

Proficiency in CRM tools (e.g., HubSpot) and e-commerce platforms (e.g., Shopify, WooCommerce, SkillSoft).

Strong analytical skills with the ability to use data to drive decisions and improvements.

Preferred Skills :

Familiarity with IT training or certification programs (e.g., CompTIA, Linux, Cisco).

Experience in subscription-based or SaaS sales.

Knowledge of digital marketing strategies, including PPC, SEO, and social media advertising.

Pay range and compensation package :

Total Compensation : $90-100K

Equal Opportunity Statement :

We are an Equal Opportunity Employer!

Salary : $90,000 - $100,000

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