What are the responsibilities and job description for the Onsite Coordinator position at CIBT?
About Us :
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.
With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands : Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.
We commit to delivering a superior service experience to our clients on each and every engagement.
POSITION OVERVIEW :
We have an exciting opportunity to the face of the CIBT, working as a dedicated specialist to support one of our most valuable clients in Seattle, WA. As a Onsite Coordinator, you will learn about the travel industry, specifically country entry requirements and prepare travel visas, partnering with our high end clients to successfully obtain a business visa, passport, and other travel documents. A key part of the role is to liaise directly with clients, understanding their personal situation and ensuring the appropriate solutions. Our Onsite Coordinator use their expertise to provide prompt, high quality tailored advice and guidance based on individual needs.
As part of our team, you will learn from and work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions.
Our ideal candidate is a self-motivated and self-disciplined individual who can coordinate with multiple groups through clear, concise communication. We’re looking for someone who is able to adapt to the ever-changing nature of the travel service industry, all with a positive attitude and customer satisfaction in the forefront of their priorities. If organization, attention to detail and the ability to multitask are your strong suits, you would be a great addition to our team!
As an Onsite Coordinator with CIBT, you will :
- Showcase your skilled customer service techniques while providing accurate information pertaining to visa and passport requirements, to all employees of the On-Site client.
- Resolve issues in a professional and expedient manner, while keeping both the interest of the client and the interest of CIBT in mind.
- Maintain loyalty to CIBT’s policies and procedures while adhering to the culture of the On-Site client.
- Responsible for the entire process of obtaining visas and passports for employees within the On-Site company.
- Represent CIBT in a professional manner, ensure compliance to CIBT policy and ethics and adhere to the Standards of Work policies and procedures.
- Other job duties as assigned by management.
In this position you will :
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