What are the responsibilities and job description for the FOH Key / Dining Room Manager position at Ciccio Restaurant Group?
The FOH Key/ Dining Room Manager is a leadership position within our organization that provides direct support to both the Assistant General Manager and General Manager in their efforts to maintain efficient restaurant operations. The Dining Room Manager ensures smooth, efficient, and guest-focused operations in the dining area. They lead the front-of-house team, maintain service standards, and collaborate with the AGM and GM to uphold the restaurant’s vision and financial goals. All of our leaders are expected to lead by example, promote a strong positive culture and demonstrate an eagerness to grow and develop with our company.
Included but not limited to…
THE BASICS
- Build meaningful guest relationships and ensure a positive dining experience by prioritizing in-person engagement.
- Own guest satisfaction—resolve concerns quickly and partner with leadership on escalated issues.
- Coach and support FOH/BOH teams, fostering a motivated and high-performing culture.
- Lead daily pre-shift meetings and actively train new team members on service standards and policies.
- Oversee floor operations, staffing, and service quality during shifts.
- Complete daily admin tasks and ensure accurate documentation of inventory and vendor management.
- Maintain a clean, safe, and organized restaurant by enforcing cleanliness standards and safety protocols.
- Monitor FOH checkout process, conduct line checks, and perform store audits for quality control.
- Stay on top of team communication, responding promptly to emails and tech issues.
- Handle financial tasks including cash handling, deposit reconciliation, and reviewing sales reports.
- Support the catering program and collaborate with the catering manager as needed.
- Hold a current ServSafe Food Manager Certification and ensure all legal, labor, and health code compliance.
THE PERKS
As a part of Ciccio Restaurant Group, under the 'Local Brands' division, our goal is to grow organically through our people. We understand that hiring the right people with the right systems in place while offering an equitable, energizing and positive place to work is the key to our success.
BENEFITS | Paid Time Off, 401K with up to a 4% company match, Medical Dental & Vision Health Benefits
GROWTH | be a part of a growing brand with the ability to cross train and learn new skills
DISCOUNTED MEALS | when you work (and on your days off!)
COOL SWAG | that you’ll even want to wear on your day off
CULTURE | that’s fun and connected and gives back to the community
HOLLA-DAYS | Closed for most holidays, so you can enjoy time with family and friends
BE YOURSELF | You are beautiful, and we celebrate your individuality
PRE-REQs
- 18 years of age or older
- Legally permitted to work in the United States (we participate in E-Verify)
- Flexibility to work evenings, weekends, and holidays as needed.
- Team player with a positive attitude and works with a sense of urgency
- Reliable transportation to and from work
- Can work in both hot and cool environments
- Self-accountable in upholding high standards
- Ability to delegate, follow up, and properly hold team members accountable
- Able to work in a fast-paced setting for up to 8 hours daily, or as needed
- Able to roll with the punches, effectively prioritize problem solve
- Willingness to learn and develop
- Must go through certification in all FOH positions
- Must pass food Safety Certification and any job related Validation and Assessments
WORK SKILLS & VALUES
DEVELOPMENT | identify, foster and mentor talent on your team
VISION | understand that this is not a job, it is a career. Use this as a vehicle to express your talent and develop the talents of your team
FINANCIALS | we are all measured by our performance. Exercise mastery over the components that drive strong Profit & Loss.
ACTIVE LISTENING | giving full attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate
COMMUNICATION | talking to others to convey information effectively & clearly
DEPENDABILITY | being reliable, responsible, and dependable, and fulfilling obligations, with a sense of urgency and intent
ATTENTION TO DETAIL | being careful about detail and thorough in completing work tasks. Having a knack for organization and innovation
COOPERATION | being pleasant with others on the job and displaying a good-natured, positive attitude. Being nimble and open to change and growth opportunities
INTEGRITY | being honest and ethical. Be Honest, Be Thoughtful, Be Kind in all you do. Always remain fair and professional, rewarding success and improving on opportunities vs. lamenting failures
STRESS TOLERANCE | accepting coaching & feedback; and dealing calmly and effectively with high stress situations. Being comfortable with multi-tasking is crucial
GUEST LOVE | active participation in our restaurants and interacting with guests and team frequently
