Shift Leader (Hourly w/ Tips - QSR Concepts)

SHIFT LEADERS at are quick-service concepts work alongside store leadership to provide our guest's a great hospitality experience while providing team support during the shift. In this developmental role, the SHIFT LEADER is responsible for overseeing and ensuring a high energy, efficient, and seamless shift for both team members and guests. The fundamentals of the role include focusing on food quality, guest experience, team support / accountability, and overall shift success.

THE BASICS

• Leads and inspires exceptional hospitality
• Responsible for helping ensure front line is stocked with proper levels of food, that's made to our standards
• Develop and master knowledge of all menu items and FOH stations (Line, Cash, Expo)
• Ensure team maintains a clean, sanitary and safe working environment throughout the shift
• Following essential operational policies and procedures, and helping ensure compliance with local, state, and federal health and employment laws
• Participate in coaching and training hourly team members throughout the shift
• Ensuring all guests have an awesome guest experience, including assistance in handling any guest complaints
• Maintaining the flow of the shift by constantly monitoring dining room, service line, and cash registers, and jumping in to help when needed
• Perform additional responsibilities (as requested) at any time

THE PERKS

BENEFITS | Paid Time Off, 401K with up to a 4% company match, Medical Dental & Vision Health Benefits

GROWTH | be a part of a growing brand with the ability to cross train and learn new skills

DISCOUNTED MEALS | when you work (and on your days off!)

COOL SWAG | that you'll even want to wear on your day off

CULTURE | that's fun and connected and gives back to the community

HOLLA-DAYS | Closed for most holidays, so you can enjoy time with family and friends

BE YOURSELF | You are beautiful, and we celebrate your individuality

PRE-REQs

WORK SKILLS & VALUES

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