What are the responsibilities and job description for the Shift Leader position at Cicis?
Cicis Pizza has over 420 locations in 32 states and we are still growing. We are looking for talented Shift Leaders who will help direct the shift operations of a restaurant, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
-Demonstrate exemplary operations skills in all aspects of the restaurant including making quality products for our guests and ensuring each product meets Cicis standards and reflects the guest’s order.
-Professionally and promptly respond to all guest concerns or issues. Solicit guest feedback, share feedback with team, and use feedback to improve operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including the Cicis Operations Manual and Team Member Handbook.
-Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed guest expectations, ensure compliance with uniform and appearance standards, and coach for improved performance. Ensure team is quality and guest focused and build an atmosphere of teamwork, energy and fun.
-Contribute to sales goals by providing prompt and friendly guest service; building sales through team member product training and sales execution.
-Contribute to overall profit goals by effectively utilizing the POS and other systems. Execute cash management duties. Assist in the management of inventory levels using the company’s systems and guidelines to minimize waste and loss. Manage company’s assets by ensuring the restaurant is clean, safe and organized; complies with safety and security standards at all times.
- Must be 18 years of age or older
- Must have reliable transportation
- Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant
- Ability to lead a team during a shift with no supervision
- Bilingual in certain markets
- Work with phones and computers
Non-exempt, hourly position
Employment is contingent upon satisfactory results of a background check
We are an E-Verify Company.
