What are the responsibilities and job description for the Desktop Support Analyst position at CiDRA Minerals Processing Inc.?
Staying on the cutting edge of technology requires a lot more than brilliance; it requires an informal yet agile working environment that encourages and rewards innovation — the kind you'll find at CiDRA.
We are currently seeking a Desktop Support Analyst to join our IT team in Wallingford!
Overview :
This position is responsible for providing technical support to end-users for hardware, software, and network-related issues. This role involves troubleshooting, resolving simple to complex problems, and ensuring high levels of customer satisfaction.
Key Responsibilities :
- Provide onsite and remote desktop support for all employees of the company, as well as mobile device support for company owned devices.
- Perform all necessary steps for onboarding and offboarding of employees, including setup of new equipment, installation of software, setup of user accounts and permissions.
- Set-up, configure and maintain desktop and laptop PCs, as well as establish and maintain network connection, security components, software, and access permissions on these devices.
- Maintain an accurate inventory of deployed hardware and installed software, as well as ensure adequate stock inventory
- Order computer systems and parts
- Maintain the company phone systems and work closely with the phone service provider to keep the lines active
Experience Desired :
CiDRA is dedicated to providing a safe, equitable, and inclusive working environment for all our employees. As such, we are committed to fostering inclusion and establishing a culture that encourages everyone to be their authentic self at work. We are an Affirmative Action / Equal Opportunity Employer and welcomes applications from all qualified applicants regardless of race, age, sex, religion, disability, medical condition, national origin, or any other protected classification.
