Senior Salesforce Business Analyst

Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is important.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to the Director of IT Services for Sales and Marketing, as the Senior Salesforce Business Analyst, you will be responsible for capturing problems of our Sales community and guiding towards technology enabled solutions.  This initiative is core to our digital transformation for our go to market team.

• Document business process flows
• Seek and solve the root of problems
• Work independently with business stakeholders to collect requirements, including: interface requirements, integration requirements, user impacts and training requirements, workflow requirements, data requirements, reporting requirements
• Document requirements in user stories that can be actioned by Salesforce developers
• Perform data driven analysis where needed
• Track and report progress of initiatives
• Demonstrate changes to business stakeholders
• Test delivered changes against requirements, and guide users in their testing
• Develop and measure KPIs to quantify success
• Manage support requests to resolution

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines, driving others when needed.
• A customer first mentality – what’s important to the customer is also important to you.
• Agility – with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.

• Communication expertise – you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus across a distributed team.
• The flexibility to work independently and as part of a broader team – you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
• Relationship builder – with a proven ability to influence at all levels, you’re able to quickly develop trusted connections and get work done through others.
• A commitment to innovation – you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Strong communication and collaboration skills for a remote first team
• Accept ownership
• Ability to drive yourself and others
• Strong humility, listening, and creative skills
• Understanding of industry standard quote to cash business process
• 3 - 5 years experience in Salesforce Sales Cloud including business analyst and or Salesforce administration
• Experience working with an agile development model including tracking work in Jira
• Experience working with enterprise level Salesforce instance (1,000 users)
• Experience with data reporting using Salesforce CRM Analytics or similar BI system

Good To Have :

• Certification(s) Preferred:
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant

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Compensation and Benefits

The annual pay range for this position is 78500 - 125500 CAD

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.