What are the responsibilities and job description for the Marketing Programs Operations position at Ciena Communications, Inc.?
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
This new role serves as key contributor to Ciena’s Global Marketing Programs Team. The primary function will be to support cross-Program initiatives to drive operational efficiencies and consistency, process management, and regular internal communications – allowing Program Managers to focus on delivering impactful programs and campaigns to market.
To be successful in this position, you’ll be an organized self-starter and supportive team player, capable of defining and managing many projects simultaneously. You’ll need strong communication and relationship-building skills, using these traits to collaboratively problem-solve with the people and teams around you. You thrive in a dynamic, new role that will evolve to meet the growing demands of the Global Marketing Programs team.
Responsibilities will include:
Budget Management:
Manage the global programs budget holistically across multiple programs; prepare monthly and quarterly reports of spend vs forecast.
Facilitate accounting-related requests including PO creation, supplier set-up, invoicing, accruals and payment tracking, as well as support contract workflows/approvals.
Collaborate across multiple stakeholders to ensure budget is accurately reflected and documented.
Process Management:
Develop and maintain program processes that enable a consistent, self-service model for program execution.
Work collaboratively with other marketing team stakeholders to continually assess and evolve processes to scale across programs.
Support content management intake process and follow up to ensure content is moving within the digital asset management system.
Ensure a high level of satisfaction with internal and cross functional marketing contributors while promoting standards, evaluating effectiveness of our ways-of-working, and making recommendations for improvement.
Internal Communication:
Document Programs team successes and support communications to the greater marketing team to evangelize the value of Global Programs.
Develop and maintain internal SharePoint page for Global Programs.
Manage Programs input to the monthly GM&C newsletter.
Team efficiency and organization:
Organize and support team correspondence, file share (Marketing 360/ DE-Programs SharePoint), calendars, and project management-related resources and tasks.
Participate in group planning meetings and generate minutes/notes reporting as reference materials; maintain respective content repository
Act as liaison between programs and marketing operations/ marketo teams to support a consistent approach to data management across programs
Provide ad-hoc operations support, as needed, to improve functionality of Programs team.
The Must Haves:
3 years of project or program management in a marketing organization or agency
Bachelor’s degree in business, marketing, or related field
Strong working knowledge of Microsoft Office tools and experience with accounting software such as Oracle and Allocadia.
Proficient in project management software tools, methodologies, and best practices; experience using Smartsheet and Jira is a plus.
Project Management Professional (PMP) certification is a plus
Advanced English level is required (writing, speaking and understanding)
Detail oriented and operate with a commitment to delivering quality outcomes
Advanced communication, presentation and interpersonal skills; both written and oral
Operate with high degree of professionalism and urgency when appropriate
Personal commitment to service and building positive relationships
Team player with a collaborative approach to projects and problem solving
Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
Ability to partner effectively and work with minimal direction, showing strong initiative
Pay Range:
The annual pay range for this position in Canada is $74, 700 - $119, 300
The annual pay range for this position in the USA is $83, 200 - $132, 800
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Salary : $132 - $200
