Demo

General Manager

Cigars International
Hamburg, PA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 5/10/2025

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Summary:

To oversee all aspects of the day-to-day operations of a niche & luxurious retail establishment including but not limited to employee development, processes and procedures of a cigar retail store and full-service bar. Responsible for ensuring that store functions are completed including, budgeting, forecasting, store events, ordering, receiving, stocking, merchandise, staffing, training, cash handling, shrink control, and enhancing customer experience.The General Manager will also have Supervisor duties.

What can you expect as a General Manager with Cigars International?

  • Establish organizational goals, performance objectives, guidelines, and best practices
  • Oversee all store operations based on the organization's goals, objectives, and standards
  • Assist and supervise all department supervisors and managers in planning and performance
  • Provide supportive and participatory leadership, promoting team building and empowerment
  • Maintain and exceed set guidelines for customer experience
  • Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
  • Efficiently resolve internal staff conflicts to the mutual benefit of all involved

Also, as our General Manager, you will:

Financial Accountability:

  • Participate in and oversee the preparation of annual budgets
  • Monitor and manage all labor and controllable expenditures within budget
  • Utilize financial tools and reports to support operations
  • Direct and maintain inventory, product mix, and merchandising standards
  • Review alcohol and food ordering and pricing processes to maximize sales
  • Determine marketing strategy changes based on operating and financial statements and departmental sales records
  • Maintain strict cashier accountability, key control, scanning accuracy, and adherence to company security practices and cash control procedures
  • Collaborate with the accounting department to evaluate retail store objectives, payroll trends, and inventory variances

Operational Responsibilities:

  • Monitor overall store conditions to meet customer service objectives and budgetary goals
  • Proficiently manage the bar, service levels, and trends
  • Collaborate with the merchandising department on executing store design and merchandising plans
  • Study advertising, sales promotion, and display plans; analyze operating and financial statements for profitability ratios
  • Oversee all mechanical, cleaning, supplies, food and beverage contracts, and supplier relationships
  • Direct and maintain inventory, product mix, and merchandising standards
  • Work with the events team to plan and execute retail and bar events

Customer Service Responsibilities:

  • Design, develop, and maintain a well-merchandised and customer-friendly store
  • Evaluate and identify customer service needs and provide necessary training to ensure outstanding customer experience for retail and bar associates

Safety Responsibilities:

  • Implement required programs, manage, and monitor compliance with applicable federal and state health and safety laws
  • Ensure a safe work environment for all staff and customers

Store Promotion Responsibilities:

  • Coordinate store information with design for the website
  • Plan and manage store promotions
  • Design and maintain a marketing campaign within budget to maximize local involvement and increase sales

Physical Job Requirements:

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
  • Ability to move around the store and maneuver merchandise when necessary
  • Walking and standing
  • Ability to lift at least 50 lbs.
  • Requires moving around the store to assist customers
  • Identifying and reading reports
  • Requires recognizing, identifying, and using products

Your areas of knowledge and expertise (that matter the most for this role):

  • Experience in bar, hospitality, and management experience, including operating, capital, and cash budgeting
  • Leadership experience with hiring, training, evaluating, compensating, and implementing corrective action
  • Working knowledge of store point-of-sale systems and computer literacy
  • Ability to handle multiple demands and make tough decisions
  • Excellent written and verbal communication skills
  • Flexibility to work weekends, nights, and travel as required

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

  • Comprehensive Health Care, Vision & Dental Plan
  • Flexible Spending Account
  • Disability Plans
  • Basic & Supplemental Life Insurance
  • Additional Supplemental Benefits
  • Paid Vacation, Paid Time Off (PTO) days, Holidays
  • 401(k) Retirement Savings Plan, including a generous company match

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift
  • Evening shift

Work Location: In person

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a General Manager?

Sign up to receive alerts about other jobs on the General Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$47,371 - $58,504
Income Estimation: 
$87,191 - $115,531
Income Estimation: 
$73,009 - $128,910
Income Estimation: 
$107,619 - $164,391
Income Estimation: 
$69,123 - $132,865
Income Estimation: 
$31,816 - $44,094
Income Estimation: 
$47,371 - $58,504
Income Estimation: 
$60,407 - $82,635
Income Estimation: 
$58,039 - $80,159
Income Estimation: 
$42,792 - $63,632
Income Estimation: 
$42,792 - $63,632
Income Estimation: 
$47,371 - $58,504
Income Estimation: 
$60,407 - $82,635
Income Estimation: 
$43,402 - $70,768
Income Estimation: 
$90,451 - $117,141

Sign up to receive alerts about other jobs with skills like those required for the General Manager.

Click the checkbox next to the jobs that you are interested in.

  • Budget Administration Skill

    • Income Estimation: $105,948 - $135,643
    • Income Estimation: $108,514 - $149,655
  • Customer Satisfaction Skill

    • Income Estimation: $78,252 - $113,319
    • Income Estimation: $86,222 - $139,442
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Cigars International

Cigars International
Hired Organization Address Bethlehem, PA Full Time
At Cigars International, everyone is critical in providing genuine, helpful, fun and friendly service to help our custom...
Cigars International
Hired Organization Address Lutz, FL Full Time
About ABOUT THE ROLE - We have an incredible opportunity for a Bar Associate (bartender/server) to join our Lutz, FL loc...
Cigars International
Hired Organization Address Bethlehem, PA Full Time
Summary: The Application Development Manager will play a key role in revolutionizing our software development platforms,...
Cigars International
Hired Organization Address Bethlehem, PA Full Time
About The Role We are looking for an Inventory Accountant to join our Bethlehem, PA team. Key focus areas of the Invento...

Not the job you're looking for? Here are some other General Manager jobs in the Hamburg, PA area that may be a better fit.

STORE MANAGER

Dollar General, READING, PA

STORE MANAGER in Shillington, PA

Dollar General, SHILLINGTON, PA

AI Assistant is available now!

Feel free to start your new journey!