Employee Assistance Program Coordinator - Evernorth Health Services - Onsite (Bath, Maine)

Employee Assistance Program Coordinator - Evernorth Health Services - Onsite (Bath, Maine)Apply remote type : On-siteLocations : Clinic - Bath Iron Works - 700 Washington St - Bath, METime type : Full timePosted on : Posted 6 Days AgoJob Requisition ID : 24017240The onsite Personal Advocate position is responsible for assisting Bath Iron Works employees and their families in navigating clinical and non-clinical benefits related to behavioral health. The Advocate tasks are varied and often complex in nature requiring flexibility and multi-tasking capabilities. The Advocate creates a one-stop experience catered to coordination of care for behavioral health services and has the resources to connect an employee to other areas of Cigna / Evernorth, including medical and pharmacy. The Advocate may need to assess for crisis as needed during interactions and is trained to connect to licensed clinicians.This in-person position is expected to interact in a warm and empathetic manner utilizing problem-solving skills. The Advocate utilizes customer service skills, knowledge of the mental health / substance abuse field, and on-the-job training to effectively address employees needs in an educational manner. This position is expected to work closely with the onsite BIW Benefits, Fit for Life Wellbeing Program, and the Medical Department.Responsibilities : Conduct an intake to assess and triageEducate employees on their benefits based upon plan design and other clinical or non-clinical resources / benefits availableRefer to additional case management or clinical teams as neededProvide employees with names and contact information for in-person / virtual providers using personalized search preferencesFind the soonest available in-person / virtual appointment, with a customized searchProvide mental health resource support for onsite employeesReceive training in diversity and inclusion effortsInitiate consultation services for employees as well as manager support for employee referralsAs needed, the Advocate may also : Write authorizations to ensure claims are paid correctlyProvide follow-up interactions with employees if additional action is requiredSend eligibility requests to determine effective coverage dates or to verify benefitsAssist in complaint resolutionAssist with EAP education in new hire orientationsDevelop and deliver onsite EAP seminars and trainingsParticipate in an EAP CommitteeDuring all interactions, an Advocate is expected to demonstrate : Independent problem-solving skills to make sound decisions in assessing the needs of the employee by giving accurate information and providing first interaction resolutionUnderstanding the business needs of BIW, while balancing the needs of the employeeEducational approach to ensure employees are able to understand the complexities of accessing careMaintain professionalism and confidentialityQUALIFICATIONS : Bachelors degree (Masters degree preferred) in mental health field or psychology / social work-related field (can also include : family communications, health coaching, community / public health, or other related major). NOTE : This is a Non-Clinical role and does not require a licensePrevious customer service experience or related positionSuperb interpersonal communicationEffective listening and organizational skillsAbility to manage multiple tasks and set priorities where neededIndependent problem solvingAbility to learn new computer software systemsAbility to learn new workflows and tasks quicklyAbility to work independently and be a team playerQualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.About Evernorth Health ServicesEvernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.#J-18808-Ljbffr