What are the responsibilities and job description for the Account Management position at CIGNA?
Senior Director, Centene Account Management
The Senior Director, Centene Account Management provides strategic, financial, relationship, and organizational leadership for the Medicaid line of business within the Sales & Account Management Centene division. This role includes the development and execution of a comprehensive strategic plan to successfully lead a highly matrixed and extensively custom client relationship.
Responsibilities:
- Lead Account Management teams to ensure execution upon client growth plans and strategies for developing profitable business
- Work cross-functionally to ensure all operational and regulatory requirements are met or exceeded
- Improve Quality-related client goals will be paramount to success
- Employee management
- Cross-functional coordination of projects and initiatives
- Exceeding client expectations, budget and work-plan management
- Process improvement
Essential Functions:
- Partner in development and execution of strategic work plan goals
- Manage a diverse team of account executives and account managers
- Collaborate with management team to provide career development opportunities
- Partner with Sales & Account Management Operations
- Ensure close coordination with cross-functional areas
- Identify gaps and lead special projects and task forces
- Act as a consultant in ongoing client relationships
- Negotiate client contracts, amendments, and SOW's
Qualifications:
- Bachelor's degree strongly preferred
- MBA, RPh/Pharm D and/or Master's degree preferred
- At least 10-15 years' work experience with at least 7-10 years of relevant experience in account management
- Extensive client management experience within the PBM or healthcare industry preferred; Medicaid experience highly preferred
