What are the responsibilities and job description for the Agile Product Management Senior Advisor - Evernorth Health Service - Hybrid position at Cigna?
The Agile Product Management Senior Advisor will facilitate the delivery of technology solutions for a defined group of capabilities or products.
We are seeking a highly-motivated individual to join the Contact Center Technology within Product and Planning team supporting the Customer Engagement Systems Domain.
This role will be focused on portfolio planning, relationship management, prioritization, dependency management, and delivery coordination. The Contact Center Technology team is the primary partner of our Enterprise Operations business, servicing our stakeholders via agent-guided and self-service communication channels.
The Customer Engagement Systems (CES) domain is responsible for the strategy, delivery, implementation, and production of our IVR systems, Conversational AI, and outbound communications for the Evernorth lines of business. Responsibilities :
- Acts as a change agent to drive transformation and continuous improvement.
- Partners with deliver managers, coaches, and Engineering leadership to employ a metrics-based approach to identify opportunities and optimize team performance.
Identifies and assists delivery teams with the implementation of strategies to achieve performance goals.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.
Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support.
Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
