What are the responsibilities and job description for the Data Entry Representative position at Cigna?

Job Summary

Please note all candidates must live within 50 miles of Albuquerque, NM

We are seeking a detail-oriented and highly communicative Data Entry Representative to join our team. This entry-level position plays a crucial role in supporting our operations by making outbound and receiving inbound calls to both patients and medical doctor's offices. The primary responsibilities include accurately entering and verifying data, following up on requests, and ensuring seamless communication between all parties.

Key Responsibilities :

Make outbound calls and receive inbound calls from patients and medical providers to gather and verify necessary information.

Accurately enter, update, and maintain patient and provider information in pharmacy management systems.

Ensure data integrity by reviewing and verifying entered information for accuracy and completeness.

Communicate professionally and effectively with patients and healthcare providers to address inquiries and provide necessary information.

Follow company policies and regulatory guidelines to handle sensitive patient data securely.

Multitask efficiently by managing multiple communication channels, including phone calls, emails, and system updates.

Work collaboratively with internal teams to resolve data discrepancies and ensure timely processing of information.

Maintain confidentiality and adhere to HIPAA and other compliance regulations.

Qualifications :

High school diploma or GED required.

Excellent communication and interpersonal skills.

Strong attention to detail and accuracy in data entry.

Ability to multitask and prioritize tasks in a fast-paced environment.

Proficiency with computer systems, including Microsoft Office Suite (Word, Excel, Outlook) and pharmacy management software.

Typing skills.

Ability to work independently in a remote environment with a reliable internet connection and a suitable home workspace.

Previous experience in healthcare, pharmacy, or customer service is a plus but not required.

What you'll love about working here :

Fun, friendly, and unique culture - Bring your whole self to work every day!

Choice of offered unique medical plans

Prescription Drug, Dental, Vision and Life Insurance

Employee Contributions for HRA and HSA accounts

401K with Company Match

Paid Time Off and Paid Holidays

Tuition Assistance

If you are a motivated individual with strong communication skills and attention to detail, we encourage you to apply for this exciting opportunity to contribute to our team.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download / 5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible. Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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