What are the responsibilities and job description for the Infrastructure Engineering Senior Advisor position at Cigna?
A company is looking for an Infrastructure Engineering Senior Advisor.Key ResponsibilitiesCollaborate with the Engineering team to design and implement call routing solutionsAssess and prioritize project intake to align with business objectives and customer impactProvide tier 2 technical support for call routing, ensuring high availability through on-call supportRequired QualificationsHigh School Diploma or equivalent; bachelor's degree preferredOver 10 years of experience in Contact Center operationsMore than a decade of expertise in Cisco Unified Contact Center EnterpriseProficient in configuring and scripting within Cisco Intelligent Contact Manager (ICM)In-depth technical knowledge of Call Center Routing across Cisco CVP and Avaya platforms
