What are the responsibilities and job description for the National Account Manager position at Cigna?
Role Summary The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000 employee lives.
Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets.
The NAM effectively manages business relationships, collaborates, and communicates across all product / operational lines to ensure that systems and processes are in place to meet client / customer needs, and drive efficiency for the organization, segment, and team. Role Components
- Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies
- Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience
- Maintains market / competitive knowledge on service trends and differentiators - can "sell" Cigna service & tools in a retail setting and / or client discussion
- Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies(multi-product / operationalcollaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate
- Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting / analysis, etc.
- Develop / maintain "trusted-advisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition
- Maintain in-depth knowledge of Cigna products / services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition / Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)
- Maintains current knowledge of Health Care Reform(legislation / compliancerules) and can confidently and effectively articulate impacts for the client, and Cigna
- Lead in managing dental reporting requests to include analytics and presentation
- Develop / implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency.
Includes detailed communication campaigns and event participation as applicable
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email : SeeYourself@cigna.com for support.
Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco / nicotine users in states where that is legally permissible.
Candidates in such states who use tobacco / nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment.
These states include : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
