What are the responsibilities and job description for the A/V Support Engineer II position at Cigniti Technologies Inc?
Job Details
Role Details:
- Role: A/V Support Engineer II
- Long-term
- Location: Charlotte
Job Description:
The contractor will be responsible for the following:
- Daily Room Sweeps: Perform daily inspections of all conference rooms, perform basic AV troubleshooting, and document results for the team.
- Break/Fix: Troubleshoot AV equipment in response to technical questions or reported issues, identify appropriate solutions, or perform tasks as directed by the AV engineers.
- AV Integration Work: Assist with installing and replacing TVs when needed and oversee smaller projects completed by our AV integrators. This may include decommissioning, troubleshooting, and upgrading rooms (e.g., adding and removing chargers).
- Inventory Management: Assist with inventory management, including sorting and stocking equipment as needed.
- Signage: Deploy digital content and troubleshoot issues related to our digital signage.
- Event and Meeting Support: Provide audiovisual support for live events and meetings hosted
- (approximately 5 hours for events and 8 hours for meeting support).
- End-User Training: Provide basic instruction on the operation of AV equipment to employees as needed.
- Triage JIRA Tickets: Assist with triaging, assigning, and escalating incoming AV tickets.
- Team Coverage: Provide coverage for the AV/VC team during meetings, holidays, and sick leave.
Required Skills:
- At least A2 event-level experience (e.g., fitting presenters with over-the-ear microphones or lavaliers, managing microphones for Q&A events).
- Knowledge of Zoom administration and webinars.
- Understanding of video conferencing hardware.
- Strong customer relations and interpersonal communication skills.
- Proven troubleshooting experience.
Regards,
Srini
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