What are the responsibilities and job description for the Customer Account Associate position at CII?
Job Description
Job Description
We are seeking an enthusiastic and customer-focused Customer Account Associate to represent and promote our clients, such as AT&T’s products and services! This role is based in retail locations, where you’ll engage directly with customers, educate them on our clients products and services, latest offerings, and help them find the best wireless and entertainment solutions to fit their needs. If you enjoy interacting with people, have a passion for technology, and thrive in a sales-driven environment, this is the perfect opportunity for you!
Key Responsibilities :
- Engage with customers in retail locations to promote our clients products, services, and offerings.
- Educate customers on wireless plans, internet services, and device options to match their needs.
- Build strong relationships with customers by providing outstanding service and personalized recommendations.
- Drive sales and meet performance goals by assisting customers with new activations, upgrades, and service changes.
- Maintain a high level of product knowledge to effectively answer questions and address concerns.
- Collaborate with store management to ensure a smooth sales process.
- Keep track of customer interactions, sales, and follow-up needs.
Qualifications & Skills :
What We Offer :
