What are the responsibilities and job description for the Help Desk Analyst 4 position at Cilable?
*local candidates strongly preferred
Job Description:
- The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the State Police to improve communications with the public and customer services.
- In addition will:
- Become familiar with client services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
- Knowledge, Skills, and Abilities
- Advanced computer skills are required that aligns with the Job Description.
- Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.
- In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Please submit your resume in word format.
Job Type: Contract
Pay: Up to $24.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Are you local to virginia ?(y/n)-
Experience:
- root cause of problems and implement solutions: 8 years (Required)
- analyze data,reasoning logically,& drawing valid conclusions: 8 years (Required)
- customer relations skills: 8 years (Required)
- Word, Excel,PowerPoint, Visio, Outlook: 8 years (Required)
- Advanced computer skills are required that aligns with JD: 8 years (Required)
Work Location: In person
Salary : $24
