What are the responsibilities and job description for the SERVICE COORDINATOR position at Cima Network, Inc.?
Description : Position Summary
As a Service Coordinator, you will be responsible for sign repair and maintenance throughout the United States using both internal and external resources.
Essential Duties & Responsibilities
Dispatch via purchase order or internal work order daily customer requests throughout the United States, within customer required time frame and with all client deliverables
Help to qualify, select, negotiate and manage vendor partnerships throughout the country
Maintain geographic vendor list with data to track vendor performance in each area
Track all active calls from creation to billing with all required paperwork and follow up
Reviews and enters work orders and / or Purchase Orders into a computer in order to automate the scheduling process.
Track all relevant work order documents as required and defined in the company process
Confirms that service call is on the service team's schedule within required time frame, that they are there on the day promised and the work was complete per the requirements
Generates quote for customer if Not to Exceed price will not cover the cost of repair
Tracks overall profitability for each service call
Confirms that all information for customer invoicing is accurate and completed on a timely basis
Reports status of all service work orders to customer on a regular basis with great customer service
Coordinates weekly scheduling meeting with internal team and customers
Confirms vendors have a current Certificate of insurance and W-9 on file with company
Assist internal project management team as required and time allows
Requirements :
SKILLS / EXPERIENCE :
Cima Network is an Equal Opportunity employer
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