What are the responsibilities and job description for the Host/Cashier position at Cimarron Casino Enterprise?
SUMMARY:
Greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.
ESSENTIAL DUTIES &
RESPONSIBILITIES:
Duties include, but are not limited to:
Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Procure and maintain liquor license, serve alcoholic drinks to guest in accordance with C.A.R.E. training and CCE Policy and Procedure.
Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
Maintain proper set-up of dining room
Receive record and make any necessary arrangements for reservations and special functions in the restaurant.
Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.
Will be the cashier.
Serve food as needed.
Food safety and planning
- Practices for general cleanliness, and maintenance of dining areas.
- Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Must be ServSafe certified.
- Will uphold all ServSafe guidelines.
Guest Service
- Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guest.
- Ensure a safe working and guest environment to reduce the risk of injury and accident.
Community Involvement
- Provide strong presence in local community and high level of community involvement by restaurant and personnel.
PERSONAL REQUIREMENTS
- Self-discipline, initiative, leadership ability and outgoing.
- Pleasant, polite manner and a neat and clean appearance.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
- Creates an atmosphere of fun for all casino guests.
- Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
- Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
- Retains employees through involvement in employee training and development.
- Explains why we do things, in advance of doing them.
QUALIFICATION REQUIREMENTS:
- Keeps Food and Beverage Supervisor promptly and fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
- Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with CCE policies and procedures.
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness.
- At all times provides a favorable image of CCE to promote its We Care philosophy.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma (or GED) and 4-6 years of experience or an equivalent combination of education and experience required.
SPECIAL QUALIFICATIONS:
Must be able to work in a fast-paced environment with the ability to juggle and prioritize multiple tasks and demands. Excellent oral and written skills preferred.
LANGUAGE SKILLS:
Ability to interpret technical language and the ability to communicate effectively with the employee.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, walk, sit and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, bend or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The position requires prolonged periods of sitting and working at a computer with endurance, agility and dexterity required.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works
The noise level in the work environment is moderate
A casino environment is typically smoky. Offices are smoke free.
May include dealing with people who are angry, skeptical, uncooperative, unreceptive, or hostile
CONDITIONS OF EMPLOYMENT:
The Iowa Tribe of Oklahoma operates a drug-free workplace. The selected individual must submit to and pass applicable drug test. Additionally, the selected individual must be bondable and able to pass a background check in order to obtain a gaming license.
