Players Club Supervisor

SUMMARY:

Responsible for assisting the Marketing Manager in ensuring that all activities in the Players Club are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Players Club Supervisor is responsible for supervising all Players Club functions on assigned shift.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Duties include, but are not limited to:

• Assists the Marketing Manager with interviewing, selecting, evaluating, promoting, disciplining, and terminating Players Club Representatives as needed.

• Assists the Marketing Manager in scheduling, supervising, and training the Players Clubs Representatives.

• Ensures that all Players Club operations are conducted in an efficient, effective, and profitable manner.

• Promotes positive Guest relations by creating and promoting a friendly atmosphere.

• Demonstrates outstanding Customer Service at all times by serving as a role model to all enterprise employees.

• Actively encourages Guest participation in the Players Club by communicating all Players Club programs, promotions, and events to employees and Guests.

• Maintains expert-level knowledge of all Electronic Gaming Machines on the casino floor, casino player tracking system, and active casino promotions.

• Monitors Guest player activity through the use of the casino player tracking system and authorizes complimentary items (comps) to Guests when warranted.

• Assists the Marketing team with the planning and execution of all casino promotions, specials events, and tournaments.

• Coordinates the casino bus program.

• Observes and recognizes irregularities, violations, or other discrepancies in Guest play and/or Players Club activity and reports findings to the Marketing Manager.

• Reports all Guest complaints and/or disputes to Marketing Manager for resolution.

• Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Supervises, directly and indirectly, the activities of all Players Club Representatives.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Players Club Representative experience preferred. High School diploma (or GED) and 4-6 years of marketing experience and 1-3 years supervisory experience or an equivalent combination of education and experience required.

SPECIAL QUALIFICATIONS:

Gaming industry experience required. Strong organizational and interpersonal skills required. Must possess excellent communication skills and effective public speaking skills. Must be proficient in Microsoft Office applications.

LANGUAGE SKILLS:

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit.

The employee must be able to regularly lift and/or move up to 50 pounds.

The employee is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderate to loud.

A casino environment is typically smoky.

CONDITIONS OF EMPLOYMENT:

The Iowa Tribe of Oklahoma operates a drug-free workplace. The selected individual must submit to and pass applicable drug test. Additionally, the selected individual must be bondable and able to pass a background check in order to obtain a gaming license.