Table Games Supervisor

SUMMARY:

Responsible for assisting the Table Games Manager in ensuring that all activities in the Table Games Department are performed accurately and efficiently in accordance with all established policies, procedures, and internal control standards. The Table Games Supervisor is responsible for supervising all Table Games Department functions on assigned shift.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Duties include, but are not limited to:

• Assists the Table Games Manager with interviewing, selecting, evaluating, promoting, disciplining, and terminating Table Games employees as needed.

• Assists the Table Games Manager in scheduling, supervising, and training of all Table Games employees.

• Retains expert-level knowledge of all Table Games, their official rules of play, and all forms of cheating at play and advantage play in the Table Games environment.

• Oversees all Table Games on assigned shift and ensures that they are operated in a cost effective and profitable manner.

• Observes game, players, and dealers on assigned shift to ensure accuracy and integrity of the game and takes corrective action when required.

• Ensures that all Table Games move at an appropriate pace.

• Responsible for the protection of all Table Games bankrolls on assigned shift.

• Verifies and ensures proper payouts of all Table Games jackpots and other awards on assigned shift.

• Investigates all Table Games variances and reports findings to the Table Games Manager.

• Resolves complaints and disputes regarding house rules and Table Games policies on assigned shift.

• Adheres to all regulatory, departmental, and casino policies and procedures, and TICS (Tribal Internal Control Standards).

• Performs other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.

• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.

• Retains employees through involvement in employee training and development.

• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Supervises, directly and indirectly, the activities of all Table Games Dealers.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Table Games Dealer experience preferred. High School diploma (or GED) and 2-4-years of table games experience and 1-3 years supervisory experience or an equivalent combination of education and experience required.

SPECIAL QUALIFICATIONS:

Gaming industry experience required. Must possess excellent communication skills and effective public speaking skills.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Employees of organization.

MATHEMATICAL SKILLS:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit.

The employee must be able to regularly lift and/or move up to 50 pounds.

The employee is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderate to loud.

A casino environment is typically smoky.

CONDITIONS OF EMPLOYMENT:

The Iowa Tribe of Oklahoma operates a drug-free workplace. The selected applicant must submit to and pass applicable drug test. Additionally, selected individual must be bondable and able to pass background check in order to obtain gaming license.