Surveillance Supervisor

SUMMARY:

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Surveillance Supervisor is responsible for managing the Surveillance operations on an assigned shift. The Supervisor shall assist in identifying training needs, monitors attendance, and assist in the evaluation of Surveillance personnel. Reviews and approves shift reports and logs. Sending out required correspondence on a daily basis. Ensures Tribal assets are protected, carries out supervisory responsibilities in accordance with the organizations policies, procedures and applicable laws. May assist in interviewing and training of new Surveillance personnel.

Responsible for carrying out the duties and responsibilities as assigned by the Surveillance Supervisor and Management. (The following is used as a partial description and is not restrictive as to duties required.)

• Perform all duties of the Surveillance Officer when necessary;
• Applies positive communication, interpersonal and leadership skills with management and co-workers at all times;
• Continually observes, evaluates and reports to the Manager recommended training;
• Analyzes information concerning the operation of the facilities and its equipment;
• Ensures overall professional work environment;
• Train and direct staff on the Surveillance System;
• Assign daily shift work;
• Approves shifts daily reports, logs, and investigations.
• Correspond with necessary casino personnel to ensure compliance with all required regulations.

• Responsible for maintaining shift schedule.
• Assists the Manager in interviewing, selecting and training.
• Responsible for evaluating and disciplining shift officers.
• Update and maintain records that would include, but not limited to; attendance, vacations, leaves, discipline, and training;
• Ensures excellent communication between Surveillance and all other casino departments.
• Assist in the management of Surveillance Division personnel to ensure appropriate performance of their duties;
• Delegate workload as appropriate to cover duties in a fair manner.
• May occasionally work with outside regulatory or law enforcement officials.
• Is reasonable for evaluating, promoting, disciplining and coaching shift staff.

QUALIFICATION REQUIREMENTS:

EDUCATION AND/OR EXPERIENCE:

High School Diploma and/or equivalent (required) AND 6 months experience in law enforcement, security, or surveillance preferred; or an equivalent combination of education and experience.

Gaming experience preferred.

Supervisor experience preferred.

SPECIAL QUALIFICATIONS:

To perform this job, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required;

• Superior written and verbal communication skills;
• Self-motivated and capable of sound judgment;
• Knowledgeable of casino games and systems;
• Know and understand the regulatory functions of the Commission and the purpose of regulating.
• Ability to understand, follow and explain regulations and policy pertaining to Surveillance.
• Full operating knowledge of the Surveillance System;
• Ability to participate in gaming related seminars and/or workshops;
• Ability to handle confidential information and material.
• Able to sit and observe for long periods of time.
• Ability to learn new systems and processes;
• Ability to be a team player;
• Ability to adapt in a fast moving and multi-faceted work environment;
• Above average knowledge of gaming scams and cheat techniques;
• Ability to motivate and guide Surveillance personnel
• General computer/keyboarding skills.
• Ability to communicate quickly and effectively both orally and in writing.
• Exhibits strong interpersonal skills and multitasking ability.
• Ability to work nights, holidays and/or weekends

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to deal with issues, while maintaining a calm professional bearing.

PHYSICAL DEMANDS:

Ability to be in a sedentary position for long periods. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance, stoop, kneel, crouch, crawl or climb stairs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The Iowa Tribe of Oklahoma operates a drug-free workplace. Must submit to and pass applicable drug test.

Must be at least 18 years of age.

Must submit to and pass applicable drug test.

Must apply for and pass criminal background check for Key Gaming License