What are the responsibilities and job description for the Client Support Administrator position at Cimarron Software?
Cimarron is seeking a Client Support Administrator to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract in Dalgren, VA
Key Duties:
- Conduct day-to-day administration of hardware, software, network, and users.
- Provide in-person and Phone Support to MDA End users for troubleshooting computers, printers, software, operating systems, and Microsoft office products.
- Install hardware at end-user workstations, including laptops, desktops, monitors, and related equipment.
- Contribute to large-scale projects and events.
Required Skills, Experience, and Education:
- Due to facility security requirements, only U.S. citizens are eligible for consideration at this time.
- Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use.
- Active Secret Clearance.
- Excellent verbal and written communication skills.
- 2 or more years of experience with relevant business systems, operating systems, servers, and/or experience in light programming, troubleshooting, and project management of small initiatives.
- Ability to lift and carry up to 25 lbs.
- Ability to move freely around a large facility, perform under-desk work, and other physical aspects of the position.
- Ability to maintain professional behavior and dress.
- Possesses a current DoD 8570 IAT level II certification (e.g., Security , Systems Security Certified Practitioner).
- High School diploma or equivalent.
Desired Skills, Experience, and Education:
- Experience working in a customer service role.
- Experience supporting a program with the Department of Defense (DoD).
Business Profile:
Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.
