What are the responsibilities and job description for the Service Coordinator - Duncan, SC position at CIMCO?
Company Profile
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and mechanical systems. For more than 100 years, CIMCO’s leadership and unparalleled research, development and manufacturing programs has put us at the forefront of industry advancements and technological breakthroughs. Our professional engineers, technicians and designers apply innovative state-of-the-art equipment and refrigerants to develop systems that meet even the most complex thermal challenges.
We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education.
Position Summary
The Service Coordinator is responsible for managing service requests, coordinating schedules, and ensuring efficient service delivery. This role is essential for maintaining high customer satisfaction and smooth operational workflows.
Role Responsibilities
- Log, track, and follow up on service requests using SAP to effectively dispatch refrigeration service mechanics, ensuring the timely completion of service calls and customer satisfaction.
- Serve as the primary point of contact for customers and account managers, addressing inquiries and providing updates on service status.
- Maintain accurate records of service activities, including purchase orders, invoices, work orders, service reports, and customer interactions.
- Order and follow up on parts and materials from internal stakeholders to complete service repairs and maintenance work in a timely manner.
- Serve as the primary point of contact for mechanics and escalate issues or concerns to service managers accordingly.
- Prioritize service requests based on urgency and resource availability.
- Allocate technicians to service calls based on skill set and location.
- Suggest process improvements to enhance service efficiency.
Required Professional Knowledge, Skills & Qualifications
- Strong organizational and time management skills.
- Excellent communication and customer service abilities.
- Proficiency in scheduling and dispatch software.
- Basic knowledge of refrigeration systems and service processes.
- Ability to multitask and handle high-pressure situations.
- Basic understanding of inventory management.
- Problem-solving skills.
- Attention to detail.
Closing Statement
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Employment Equity
CIMCO is committed to creating an inclusive environment where people from all backgrounds can thrive. Together, we embrace diversity of thought, experience, and perspective, as we combine our unique skills and capabilities to drive successful outcomes for all stakeholders. As an equal opportunity employer, CIMCO provides accessibility accommodations during the recruitment process. Should require any accommodation, please let us know, and we will work with you to meet your needs.
