What are the responsibilities and job description for the Cincinnati and Hamilton County Public Library is hiring : FT Public Safety Specia position at Cincinnati and Hamilton County Public Library?
FT Public Safety Specialist - Downtown Main Library
Date Posted : 2 / 18 / 25
Position Summary : This position is responsible for protecting and securing library property against fire, theft, vandalism and illegal entry; enforcing building rules and regulations to provide staff and customers with a safe and secure environment; and preventing potential conflicts from escalating and resolving disruptive behavior through proactive customer engagement, dialogue, and positive interactions.
DUTIES :
- Proactively engages with customers to address issues in order to quickly diffuse situations and minimize disruption.
- Prevents loss and damage by reporting irregularities.
- Discusses infractions or violations with customers, assesses appropriate actions, and escorts customers from premises if necessary.
- Circulates among visitors, customers, and employees to preserve order and protect property while ensuring a positive customer experience, greets customers, answers directional questions and escorts customers with disabilities.
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Makes clock rounds during closed and open hours, examining doors, windows and gates and monitoring for potential facility problems.
- Monitors and authorizes entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Maintains environment by monitoring and setting building and equipment controls.
- Responds quickly to requests for security presence during unusual incidents (e.g. assisting staff in deescalating situations with customers, being a presence in the event of threats against staff, assisting HR with internal matters, etc.).
- Testifies in court proceedings.
- Is responsible for responding to after-hours situations when scheduled.
- Answers phone and logs incoming calls.
- Receives and communicates work orders to Facilities Services.
- Responsible for signing out keys, pagers and radios.
- Monitors closed circuit television (CCTV) and fire detection systems.
- Writes reports of daily activities, irregularities, and surveillance activities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences; interviewing witnesses; obtaining signatures.
- Utilizes e-mail, voicemail, and other computer applications and Library equipment, maintains current knowledge of Library policies, procedures and processes.
- Makes routine and emergency announcements and obtains help by sounding alarms.
- Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Escorts or drives motor vehicle to transport individuals to specified locations.
- Regular, punctual and reliable attendance is required.
QUALIFICATIONS :
Position Type : Full-Time / Regular
Hours : 40 hours per week, including the possibility of working multiple evenings per week until 8 : 15 p.m. and working both Saturday and Sunday.
Education :
We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.
We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.
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