Outreach Services Librarian - Outreach Services

Date Posted: 3/26/2025

POSITION SUMMARY: The Outreach Services Librarian is responsible for interacting directly with library users, most often at offsite locations. The position creates, implements, and presents department and community programs, provides reader’s advisory and collection services, and interprets the Library’s policies and procedures to the public.

The focus of this position is serving youth.

Duties

• Performs reference and reader’s advisory services in person, by telephone, and by e-mail, using materials in a variety of formats.
• Responsible for pulling and crafting collections.
• Uses reader advisory skills to select materials for customers.
• Supervises the operation of the location in the absence of the Manager or Supervisor and may direct the work of staff when designated.
• Builds relationships with primary contacts at facilities within the county to coordinate services and events.
• Develops programming for customers at a variety of facilities within the community.
• Assists customers with various technologies such as phones, computers, and tablets.
• Assists customers with resumes, job searches, internet use, and basic word processing.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
• Participates in the location’s responsibilities including, but not limited to, desk set up, bookdrop, delivery, shelf reading, ILS reports, supply orders and filling interagency requests.
• Uses the Library’s automated systems to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
  
  

Qualifications

• Strong knowledge of adult and/or youth literature, interests, and behaviors.
• Demonstrates creativity through a variety of programs and storytelling techniques.
• Demonstrates a strong analytical ability to understand and solve unusual or difficult reference questions by supplying information well-suited to the user.
• Demonstrates knowledge of reference materials in a variety of formats.
• Performs reference searches quickly and accurately across a wide range of subjects with material at the appropriate age level.
• Understands and supports the Library’s mission, beliefs, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
• Seeks, accepts and incorporates feedback and direction.
• Possesses the ability to make independent decisions when circumstances warrant such action.
• Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s pillars of excellence.
• Handles and responds to concerns, complaints, and difficult situations with patience and tact.
• Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
• Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
• Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
• Communicates effectively in person, on-line, or by telephone, including formal communication and presentations, while consistently providing high quality, proactive service to internal and external customers.
• Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
• Ability to maintain confidentiality of customers, peers, and branch/department.
• Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently push, pull, move, and/or lift a minimum of 50 lbs. to a minimum height of 2 feet and a minimum distance of 5 feet.
  
  

JOB LOCATION

Downtown Main Library

POSITION TYPE

Full Time

EDUCATION

• Master’s Degree in Library Science from an ALA-accredited library school.
• Must possess a valid driver’s license and maintain a driving record that is acceptable to the Library’s insurance provider.
  
  

HOURS

40 Hours per week, including weekends and evenings

Salary

Grade 7: starting at $46.945.60

DEADLINE

April 2, 2025

Equal Employment Opportunity Employer