What are the responsibilities and job description for the Member Relations Seasonal Internship – Cincinnati Bengals position at Cincinnati Bengals, Inc.?
Position Summary:
The Member Relations Internship is a part-time, seasonal position in which you will contribute to the Member Relations team’s goal of providing world-class experiences and customer service to Cincinnati Bengals season ticket members.
General Responsibilities:
Cincinnati Bengals Member Relations Seasonal Interns will assist with various efforts of the team’s fan engagement at all home games – including preseason, regular season, and postseason – as well as other non-gameday events. Primary responsibilities will include but are not limited to:
- Providing fans with exceptional service through verbal and writing inbound communications (i.e. face-to-face, phone, email, SMS, webchat), including in-venue on event days
- Maintain a strong knowledge of the fan experience to provide precise and complete information to fans
- Helping fans and event staff with mobile ticketing at gate entrances
- Support event set up and tear down
- Assist with fan surprise-and-delights
- Assist with gameday presentation
- Maintain accurate and detailed records of all interactions with fans for CRM
- Sharing fan and observational feedback with leadership to help enhance the fan experience
- Other duties as assigned
Job Qualifications:
- Available to work at Paycor Stadium for 6 hours on all home gamedays – including preseason, regular season, playoffs, concerts and other events. This includes nights, holidays, weekends, and weekdays.
- Polished communication and customer service skills, showing passion for helping provide fans with exceptional experiences
- Demonstrated ability to retain detailed information
- Flexible, with the ability to multi-task and improvise in a dynamic and fast-paced live event environment
- Detail oriented, organized, and self-motivated
- Ability to stand for long periods of time
- Ability to lift and move heavy objects
- Experience with CRM and Ticketmaster Archtics preferred
- Live within driving distance of Paycor Stadium
- Undergraduate, Recent graduate, or the equivalent in work experience
- Must be 18 years or older
*This is a roughly 8-month internship commitment, starting as early as May and ending at the conclusion of the home game season.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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