Parking CSR

Organizational Overview

The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3), tax-exempt, private, non-profit corporation. The organization’s mission and strategic focus is to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC works in close collaboration with the Cincinnati corporate community and City of Cincinnati to carry out its mission. With an annual operating budget of $20 million, the organization has a team of approximately 170 full-time staff and 180 part-time staff engaged in real estate development, real estate management, civic space management and programming and business district management.

• Real Estate Development - To date, 3CDC has played a direct role in over $2 billion in development projects in downtown Cincinnati and the adjacent neighborhood of Over-the-Rhine. In completing over 100 development projects, 3CDC has reimagined key civic spaces, added market-rate and affordable housing to the urban core and created density through mixed-use residential and office projects that support local small businesses. 
• Real Estate Management - 3CDC leases and manages over 660,000 square feet of commercial space and nearly 6,000 parking spaces with annual operating revenues exceeding $40 million.
• Civic Space Management and Programming - 3CDC manages and programs six civic spaces – Fountain Square, Washington Park, Ziegler Park, Memorial Hall, Court Street Plaza and Imagination Alley. 3CDC hosts nearly 1,600 free family-friendly events each year at these spaces.
• Business District Management – The organization manages two special improvement districts – the Downtown Cincinnati Improvement District and Over-the-Rhine South Special Improvement District – providing clean and safe services, homeless outreach, beatification efforts and marketing support to both districts.

Job Summary:

3CDC Currently Owns 9 Parking Facilities and 7 Surface Lots within the Downtown Cincinnati. The First Shift Customer Service Representative supported by the 1^st Shift Management Officers, Events Management Officer, Maintenance team, and facilities staff will man and maintain a parking structure OR several parking structures during the prescribed shift. Ideal candidates will be expected to operate within their scheduled location with minimal supervision.

Shift schedule is 7am-3pm.

Tasks will include but, are not limited to providing direct customer service to our patrons, janitorial duties as defined by a pre-determined checklist, troubleshooting, maintaining, and servicing of pay on foot and pay at exit devices, completing basic, entry level maintenance tasks such as replacing burnt out light bulbs, replacing receipt/ticket rolls, and replacing entry/exit barriers. Janitorial tasks will require use of furnished supplies and cleaning agents and Personal Protective Equipment (PPE) where applicable.

Tasks:

The First Shift CSR’s responsibilities include, but are not limited to, working with Facilities Management Officers, Events Management Officer, Maintenance team, and facilities staff to:

• Perform all maintenance and cleaning tasks noted in the checklist and as directed by the Facilities Management Team to ensure that all dirt, dust, litter, and debris is removed from all areas of the facility using brooms, mops, brushes, and other hand tools.
• Walk garage daily to note and correct any maintenance problems.
• Sweep and pick up around the entrances and exits to the garage and stairwells as well as clean surface area rails, etc. on all levels, the booth, the office, and rest rooms.
• Empty all trashcans in the garage, the booth, and the office.
• Replace burned out bulbs.
• Apply oil absorbent to oil spills.
• Communicate effectively with other team members
• Check conditions of safety items, such as gate arms to ensure clearance bars are secure.
• Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock and general appearance.
• Shovel, plow or blow snow from the entrance or exit ramps and in areas designated by the Facility Manager using shovels, snow blowers and other light duty equipment.
• Report any unknown, observed, or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager in a timely manner.
• Assist customers within the facility or as directed by the Facility Manager/Supervisor.
• Resolve customer complaints independently or with the aid of a supervisor.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks, and freeways around the assigned facility.
• Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as needed basis.
• Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts.
• Write and issue violation warnings to tenants and visitors that violate garage policies.
• Control traffic at entrances and exits as needed
• Manage, assist, and direct traffic during events that draw a higher-than-normal volume to the facility.
• Conduct scheduled, accurate car counts.
• Perform other duties as assigned.

Qualifications:

• Excellent customer service skills
• Strong verbal and written communication
• Ability to work and complete tasks with minimal supervision
• Ability to remain calm and work effectively under pressure
• Personable, positive, and enthusiastic attitude with capability to deal effectively with people
• Ability and willingness to work nights, weekends, and holidays as scheduled.
• Be able to maintain a neat and clean appearance and be in the appropriate uniform at all times.

Physical and Mental Demands:

• Ability to perform manual labor
• Spending time outdoors, often standing up, for long periods of time
• Work hours will include nights and weekends as needed
• Frequently required to sit at a desk/workstation for long periods of time.
• Ability to work at a computer terminal for an extended period.
• Ability to lift at least 50 lbs
• Digital dexterity and hand/eye coordination in operation of office equipment.
• Able to speak and hear employees on the phone or in person.
• Body motor skills sufficient to enable employee to move around the office environment.
• Additional mental requirements: compare, decide direct, problem solve, analyze, instruct, and interpret.
• The ability to work well under stress.

Disclaimer: 

This job description does not constitute a written or implied contract of employment.  It is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  Furthermore, the employer reserves the right to revise or change the job duties and responsibilities as the need arises.